Customer Service Representative 8
Customer Service Representative 8
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview of the Position
As a Customer Service Representative you will be an integral part of our team responsible for delivering outstanding service to our valued customers. This entry-level position offers an opportunity to interact with customers address inquiries and resolve issues contributing to our commitment to customer satisfaction.
Specific Duties and Responsibilities:
- Respond promptly and courteously to customer inquiries via phone email and live chat.
- Provide accurate information regarding products/services pricing and policies.
- Assist customers with order placement tracking and returns.
- Resolve customer complaints and escalate issues as necessary to ensure timely resolution.
- Maintain customer records and update databases with relevant information.
- Collaborate with other team members to ensure seamless customer experiences.
- Uphold company standards for customer service excellence
Requirements
- Minimum of 2 years of experience in a similar role.
- Experience in e-commerce is a plus
- Excellent communication skills both verbal and written.
- Strong interpersonal skills and the ability to empathize with customers.
- Proficiency in using computers and navigating software applications.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with a focus on accuracy and efficiency.
Employment Type
Full Time
