Chat Support Associate Remote Job 2535Hour Entry-Level No Degree or Experience Required
Chat Support Associate Remote Job 2535Hour Entry-Level No Degree or Experience Required
Posted on :
24-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role Overview
A global digital media platform is actively hiring Chat Support Associates to join its 100 remote customer service team. This is a non-phone fully online position that pays $25$35 per hour depending on your schedule and performance metrics. No college degree or previous experience is neededpaid training is included. Youll work flexible shifts helping customers via live chat and email resolving issues answering questions and ensuring users have a smooth experience using the clients platform.
The Client and amp; What Youll Be Doing
The client is a digital entertainment brand offering subscription-based access to online content tools and premium features. With users logging in 24/7 their support team needs dedicated Chat Support Associates to assist with account help billing questions login problems and subscription management. Youll operate entirely in written channelsthere are no phone calls or Zoom meetings. Your responsibilities will include managing real-time chat sessions and email tickets using tools like Zendesk Gorgias or Intercom all while maintaining a friendly helpful tone.
Primary Job Tasks
Respond to Customer Chats in Real-Time: Assist users as they navigate the platform offering quick clear solutions to issues related to accounts payments or features.
Manage Email Support Requests: Address support tickets from customers seeking help with past orders refund questions or login problems.
Use Templates and amp; Saved Replies: Incorporate macros and brand-approved responses while personalizing each message to maintain a conversational tone.
Document Customer Interactions: Accurately tag each interaction with issue type status and relevant notes to ensure transparency and assist internal teams.
Escalate Complex Issues: Identify problems that require intervention from technical or billing teams and forward them with detailed summaries.
Stay Informed on Platform Changes: Review daily announcements about updates outages or new features to provide accurate and timely information.
Use Chat Productivity Tools: Leverage your training to efficiently manage multiple chat windows and emails at once without sacrificing response quality.
Collaborate via Team Chat: Check in with leads ask questions or share quick fixes through internal channels like Slack or MS Teams.
Track Your Performance: Monitor your own metrics including resolution rate chat handling speed and satisfaction scores.
Report Recurring Issues: Help improve the customer experience by flagging repeated complaints or broken features to the documentation team.
A Typical Shift Breakdown
Early in Your Shift
Log into the chat platform and check for company-wide updates. Begin by reviewing your open ticket queue and replying to any follow-up emails or unresolved issues from prior shifts.
Mid-Shift Workload
Engage with a high volume of customer chats. Most inquiries involve subscription help billing corrections and navigation questions. Use macros and internal docs to ensure accurate answers.
Wrapping Up
Document any open issues pass along escalation notes and update shift handoff messages for the next team. Use slow periods to review product updates or suggest improvements to response templates.
Who Were Looking For
Fluent in written English and comfortable communicating with customers
No degree or previous experience requiredthis is a true entry-level role
Able to type 40 words per minute with good grammar and spelling
High school diploma or equivalent
Comfortable with multitasking and web-based platforms
Access to a reliable computer or laptop and high-speed internet
Available for at least 20 hours per week (including some weekend hours)
Friendly solution-oriented mindset with patience and empathy
Self-motivated and dependable while working independently from home
Open to feedback and willing to learn quickly
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Your written tone matters as much as your typing speed. Practice using natural language that still gets straight to the point. Tools like Grammarly and can help polish both.
Learning Product Details
Knowing the ins and outs of the platform you support will make you a better faster agent. Make time to review tutorials product updates and internal knowledge bases regularly.
Written Tone and Customer Care
Always match the brands voicepolite efficient and slightly upbeat. Avoid sounding robotic or overly formal. Empathy leads to better reviews.
Managing Live Workload
Create a clean workspace with browser tab groups and split-screen views. Use canned replies as a starting point but customize when needed to avoid sounding scripted.
Handling Remote Independence
Keep yourself accountable. Stick to shift schedules complete tasks promptly and ask for help through team channels when you hit a roadblock.
Growing With Feedback
Read every QA review and use it to improve. Even small changes to your word choices or reply structure can elevate your scores and unlock bonus pay.
Getting Started with the Client
Initial Application
Submit your resume and complete a short questionnaire about your schedule and equipment setup.
Written/Typing Skills Test
Complete a timed chat simulation and a typing test to confirm communication speed and clarity.
Chat-Based Interview or Scenario Review
Some applicants may be asked to complete a follow-up assignment or async interview based on schedule.
Paid Remote Training
Attend a 5-day training covering tools workflows and company standards. Includes live exercises and practice tickets.
Trial Shifts With Feedback
Work your first few shifts in a supported environment. Get real-time notes on your tone accuracy and handling time.
Ongoing Assignment
Once youre cleared for full access youll receive a regular weekly schedule and join team chats and announcements.
Workplace Environment
This company runs a fully distributed team across multiple time zones. Asynchronous communication and self-management are key. Recognition is built into daily operations with monthly contests bonus opportunities and internal promotions. Youll be encouraged to improve processes contribute to documentation and explore new skills as you gain confidence in the role.
Perks and Extras
Paid training and onboarding
Full remote flexibilitywork from anywhere
Choice of weekday or weekend shifts
Monthly bonus eligibility for top CSAT performers
Learning stipends for platforms like Skillshare or LinkedIn Learning
Home office setup reimbursement
Referral bonuses for bringing in friends or family
Pathways to roles in QA lead support or training
Why This Role May Be the Right Fit for You
If youre looking for a real online job that pays well doesnt require phone calls and lets you work from homethis is it. Theres no catch no upsells and no degree required. Just honest support work with real customers and real career-building value. Whether youre a student a caregiver or someone switching careers this is a remote role you can grow into on your terms.
Applicant Questions Answered
Do I need to have customer service experience
Not at all. This role is beginner-friendly and includes full training.
Is this a phone job
No. All support happens through chat and email. Youll never have to make or answer calls.
Can I work internationally
Yes. This job is open to applicants worldwide who meet the language and tech requirements.
Is the schedule flexible
Yes. Youll have input during onboarding to choose shifts that work for you including weekend or night hours.
How long does onboarding take
Onboarding usually takes 1 week. Youll start earning pay during training.
Whats the dress code
There isnt one. Work in your most comfortable remote workwear.
Next Steps to Apply
Tap Apply Now to upload your resume and complete your candidate profile. The team will review your information and reach out within 23 business days. Training sessions start weekly and open spots fill quickly. Apply today and begin your remote work journeyno degree or experience needed.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
