Customer Service Representative - Voice (ZR_23531_JOB)
Customer Service Representative - Voice (ZR_23531_JOB)
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Schedules:
- 11:00 AM to 7:00 PM EST
- 10:00 AM to 6:00 PM EST
Company Overview
We provide pre-settlement funding to plaintiffs empowering individuals to access the financial resources they need during litigation. As a trusted partner in the legal funding space we are committed to delivering exceptional customer support and ensuring a smooth application process for our clients.
Position Overview
We are seeking a highly motivated and experienced Customer Service Representative to join our remote team. The ideal candidate will have a proven track record in customer service excellent communication skills and the ability to navigate multiple software tools efficiently. This role is pivotal in maintaining positive client interactions and ensuring our funding process remains seamless and efficient.
We are seeking a highly motivated and experienced Customer Service Representative to join our remote team. The ideal candidate will have a proven track record in customer service excellent communication skills and the ability to navigate multiple software tools efficiently. This role is pivotal in maintaining positive client interactions and ensuring our funding process remains seamless and efficient.
Key Responsibilities
- Customer Communication:
- Answer inbound customer calls and provide timely status updates on applications using Ring Central.
- Handle inbound emails and SMS inquiries with professionalism and accuracy.
- Data Management & Intake Processing:
- Monitor Slack for client intakes and accurately enter client information into Salesforce.
- Follow up with plaintiffs via phone to obtain any missing or incomplete information (e.g. attorney email phone numbers).
- Collaboration & Problem-Solving:
- Work closely with internal teams to ensure that customer inquiries and issues are addressed promptly.
- Maintain clear and organized records of customer interactions in our systems.
Requirements
- A minimum of a few years of customer service experience.
- Prior experience using Salesforce is highly desirable.
- Proficiency with communication and collaboration tools particularly Ring Central and Slack.
- Excellent verbal and written communication skills.
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Ability to work independently in a remote setting while maintaining a high level of accountability.
Preferred Attributes
- Previous experience in the legal finance or pre-settlement funding industry.
- Demonstrated problem-solving skills and the capacity to adapt in a dynamic environment.
- A proactive attitude towards identifying areas for improvement in customer service processes.
Independent Contractor Perks
Permanent work-from-home
Immediate hiring
Steady freelance job
ZR23531JOB
.
Employment Type
Full Time
Key Skills
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