Spa Receptionist (Spa)

Spa Receptionist (Casual)

About the Company

Marriott Internationalportfolio of brands includes JW Marriott alongside 33 other Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

Spa by JW is looking for aSpa Receptionisttojoin the team on acasual basis!

JW Marriott Gold Coast Resort & Spa is redefining the luxury day spa experience on the Gold Coastwith our innovative Spa by JW that soothes the mind lifts the mood and reenergizes the body. Its all about demystifying the experience and deliveringthe fourhallmarks of our treatment concept: Calm Nourish Invigorate and Renew. A visit to the Spa by JWis designed to enhance thewellbeing of our mindful and fulfilledguests.

About the role

We are looking for a warm enthusiastic Spa receptionist to join our Spa by JW on a casual basis with 4 days per week availability. The role requires a strong sense of teamwork to ensure the superb delivery of our exceptional services and treatments. It is an outstanding opportunity for a person with a background in customer spa experience is favourable and computer skills are essential. An ability to set priorities each and every day and to focus on the spas performance targets will help you succeed in this role.

Critical responsibilities:

• Schedule services for individuals and large groups using spa/salon reservations software system.
• Call guests to confirm scheduled services. Answer questions about available services.
• Update the reservations/cancellations list throughout the day inform providers of lastminute changes and resolve scheduling issues as needed by working with supervisor/manager.
• Check in guests for appointments confirm first and last name and provide general spa orientation to guests upon arrival.
• Promote and sell spa/salon services.
• Process guest payments for spa/salon services and obtain payment authorization as needed

Successful Candidates will have:

• You have excellent personal presentation standards and professional phone etiquette
• You are guest centric a team player and have a positive attitude
• You have previous experience as a spa receptionist
• Strong communication skills and a warm personality
• Good computer skills with Microsoft Word/Excel and Outlook.
• Retail sales skills an advantage
• Available from Mondays Wednesdays and occasional Weekend availability

The Benefits

• Enjoy the benefits of:
• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy