Call Centre Sales Coordinator
Call Centre Sales Coordinator
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Sales Coordinators core purpose is to provide sales support to both our Field Sales Team and Telemarketing Team. Main duties will include answering queries from staff and customers providing support for the Telemarketing Team Manager and help drive the team performance during manager holidays or when away from the sales floor. The candidate will be positive approachable and confident to deal with escalations from staff and customers. Time management and organisational skills are essential good knowledge of Microsoft Excel and Nav are preferred but not essential.
This is a position that offers great benefits:
Company incentives events and rewards
Fun and engaging environment
Reward & Recognition
Genuine opportunities to learn and grow
Primary responsibilities:
Be available for queries with diary travel appointment queries etc. / rearrange appointments that are not geographically possible within given time slot.
Be available for customer calls/emails with the aim of preventing appointment cancellations or rearranging where required.
Act as the central contact point for customer contact via email and phone.
Ownership of liaising with team members to obtain all outstanding appointment results.
Update the dialler and allocate all follow up calls to the team once results have been obtained.
Allocate and manage the lead allocator to ensure warm leads are allocated correctly and actioned by the team as quickly as possible.
Build strong working relationship and trust with both office and fieldbased sales team to work towards the common goal of overachieving on sales targets.
Supporting other sales regions / coordinators during holiday periods.
Skills & Qualifications:
High level of verbal and written communication skills
PC Literacy with knowledge of MS Office Applications
Proven track record in targeted environment
Previous Experience
Minimum of 1year experience in a customer service / sales environment
Strong negotiation skills
Outstanding punctuality and attendance record
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
IC
Employment Type
Full-Time
