L4 - Product Manager (Saheli) SCRT, Bangalore
L4 - Product Manager (Saheli) SCRT, Bangalore
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Job Description
Senior Product Manager Partner Support
Location: Bangalore India (Hybrid)
Who We Are:
Wayfair believes everyone deserves a home they love and that furnishing your home should be
a source of fun not anxiety. Our Product team plays a crucial role in making this vision a reality
for millions of people around the world. Partnering with Engineering Experience Design
Analytics and business leaders across Wayfair our Product team ensures that were building
technology that solves important customer problems in elegant scalable measurable ways.
The Partner Support team is at the heart of how Wayfair enables our partners (supplier or
carrier) to thrive. When a partner needs helpfrom shipping issues to customer inquiriesthey
turn to our support channels. This team is responsible for making that experience smooth
efficient and effective. Were building the future of partner support: one that combines intuitive
tooling intelligent automation and powerful selfservice capabilities.
Were looking for a Senior Product Manager based in Bangalore to lead the transformation of
our partner support ecosystem. In this role youll own critical support surfaces including our
partnerfacing ticketing tools the intake funnels for issue resolution our help center content
platform and AIassisted support channels. Youll also own the product experience for our
Partner Transfers Program a unique initiative where partners directly engage with customers to
resolve postorder issues.
Youll work crossfunctionally to deliver fast highquality solutions to partners while driving
measurable improvements in resolution times satisfaction and support cost.
What Youll Do:
Define and execute the product roadmap for partner support tooling including the ticket inbox
experience intake funnel and support automation capabilities
Own the evolution of the Partner Help Center ensuring it is easy to navigate contentrich and
optimized for quick selfresolution
Lead product strategy for the Partner Transfers Program ensuring the technology enables
seamless interactions between partners and customers for postorder issue resolution
Use data to identify pain points assess feature performance and prioritize product investments
Collaborate with Engineering Operations Data Science and Partner Experience teams to
deliver meaningful improvements across the partner support journey
Champion partner experience across the organization by representing their needs and closing
feedback loops
Ensure system stability and scalability as you grow platform capabilities and adoption globally
Were Excited About You Because You:
Have 5 years of product management experience preferably in B2B or platform products
involving support operations or AI tooling
Are experienced with service flows and support systems (ticketing platforms help centers CRM
tools etc.)
Have excellent collaboration and communication skills and thrive working with crossfunctional
teams across domain boundaries
Bring a structured customerobsessed mindset and make datadriven decisions with confidence
Have strong analytical skills (SQL proficiency is a plus) and experience working with product
analytics
Are excited about driving satisfaction and building technology that improves daytoday
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
IC
Employment Type
Full Time
