Customer Support Representative (ZR_23383_JOB)
Customer Support Representative (ZR_23383_JOB)
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Schedule:
- Monday Friday flexible between 9am 6pm PST includes 1 hour of unpaid lunch 40 hours per week (schedule overlap should be 5 hours)
Responsibilities
- Promptly address customer inquiries via Zendesk ensuring timely and accurate responses: each ticket needs to be responded to within 24 hours and solved within 35 business days.
- Retrieve and review customer subscription details from our internal database.
- Process refunds cancelations and other customer requests in accordance with company policies.
- Collaborate with other departments to resolve customer issues effectively.
- Maintain a high level of product knowledge to be able to troubleshoot and provide accurate information to customers.
- Document and report recurring customer feedback and issues to the management team for continuous improvement.
Requirements
- 2 years of experience with Zendesk is a must.
- 3 years of previous experience in customer support roles working with/for SaaS companies is a must.
- Strong written English communication skills.
- Proficiency using AI tools such as ChatGPT is strongly preferred.
- Detailoriented with a focus on accuracy and efficiency.
- Ability to multitask and manage multiple inquiries simultaneously.
- Selfstarter with the ability to work independently and with minimal supervision.
- Ability to handle situations with upset customers with grace and professionalism.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance Job
ZR23383JOB
Employment Type
Full Time
Key Skills
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