Director of Ticketing – Venue | Full-Time | Santander Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Director of Ticketing Venue will oversee all event ticket operations; encompassing the entirety of ticketing platforms required to deliver annual license products multievent packages and single event ticket sales for Santander Arena & Performing Arts Center. This candidate will be a driven selfstarter with a demonstrated history of leading successful teams. This candidate will interface with a host of Promoters and Internal Stakeholders to manage events from show build to settlement while leading an experienced team of skilled ticketing professionals.

This role will pay an annual salary of $60000$70000 and is bonus eligible.

Benefits for FullTime roles: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until August 15 2025.

Santander Arena located in downtown Reading Pennsylvania is a versatile venue that serves as the home arena for the Reading Royals the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts Disney on Ice and other family friendly events attracting hundreds of thousands of visitors annually.

• Ensure that accurate Premium and GA ticket manifests are created for every event at the arena

• Lead the building of all arena events in Ticketmaster Host TM1 and Archtics systems

• Develop and maintain relationships with promoters and their respective ticketing personnel

• Oversee and manage fulltime Ticketing Team support and lead the hiring managing and training of ticket office staff

• Assist in the preparation and implementation of all Suite Holder and Club Seat Holder License programs including new sales and renewal campaigns

• Manage integrations with thirdparty ticket vendors as well as relevant food & beverage parking and business intelligence systems

• Proactively develop accurate and insightful reports on ticket sales and services as well as respond to internal requests and changing business needs

• Operate as the primary facilitator for settlement and ticket report reconciliations with the finance department

• Communicate openly with Premium Sales department on all aspects of ticket operations provide relevant systems training and become strategic partner to maximize Premium revenues across the organization

• Work closely Marketing team to deliver rightoffirstrefusal programs ensure ticketbased customer lists are accurate and ensure mobile ticketing standards are maintained

• Liaise with Venue Operations team to ensure CAD requirements seating updates and production changes are accurately updated to ongoing manifests in a timely manner

• Create manage and update ongoing box office protocols and standards
• Create an environment where proactively and accuracy is a hallmark of the ticketing teams ongoing output

• Ticketmaster and Archtics platform experience

• Bachelors degree in related field or a combination of related education and work experience

• Minimum of 10 years of ticketing experience

• Minimum of 6 years of managing staff

• Proficient in MS Office with Salesforce or similar CRM experience

• Strong written and verbal interpersonal skills

• Team player with a positive attitude professionalism resourcefulness integrity motivation and a strong work ethic

• Ability to work flexible hours including evenings weekends and holidays

• A high degree of personal integrity and consistently put the interests of the organization ahead of their own

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.