Customer Success Engineer
Customer Success Engineer
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Job Description
We are joining the Interchain Foundation and are rebranding Skip to Interchain Inc. as we become the ICFs main development product and growth subsidiary! Read the announcement to learn more.
Who we are
Interchain Inc (formerly Skip) leads development for the Cosmos Hub ecosystem and stack the leading platform for building sovereign interoperable blockchains. Were dedicated to offering developers fullstack programmability complete ownership of their economics and bestinclass distribution to users everywhere.
Our mission is to build a more free more fair internet with the Cosmos platform at the core. The best teams already build with Cosmos across every category: defi (dYdX Osmosis Injective) infrastructure (Babylon Celestia Initia) Depin/AI (Akash Artificial Superintelligence Alliance Allora) privacy (Nillion Penumbra) and many more. We want to help these teams and many more help bring the values of sovereignty and decentralization to the rest of the internet by developing the Cosmos stack and hub.
We focus on hiring the core team and senior talent to work together in person in NYC to build a collaborative and supportive culture. But were still open to hiring bestinclass remote talent anywhere within 6 hours of the NYC timezone.
Core team member responsibilities
- Work to solve hard technical problems at the cutting edge of blockchain research alongside the founders.
- Be empowered to make bold technical and strategic decisions.
- Play a critical role in determining the people we hire our culture our engineering practices and the products we ship.
How we work
- We value ambition work ethic and m (slope) over prestige accomplishments and yintercept. This means initiative self development and adaptability are nonnegotiable even for the most experienced candidates.
- We value thoughtful and contentious dialogue over siloed and unilateral decisionmaking.
- We value acknowledging uncertainty/weakness and seeking support over unabated confidence and solo performances.
- Were obsessive about documenting everything learning and shipping as fast as possible with short feedback cycles.
Interchain Inc is committed to inclusion.
Interchain Inc. is committed to fostering a diverse and inclusive workplace and strongly encourages individuals from underrepresented backgrounds to apply. We believe the purpose of crypto is to expand who has agency in society which starts at home by empowering people with diverse gender identities ethnic backgrounds and life experiences within our own organization. Interchain Inc. offers dedicated mentorship to support personal growth and a bright career in crypto.
Benefits
18 days of paid leave
Premium health insurance
Competitive regional compensation and token compensation
Office space and accommodations for remote work
Were open to arranging paid work trials with potential hires because we think interviews give a very limited view of candidates and the company.
Description
We are looking for a Customer Success Engineer to drive customer and developer success for current and prospective chain builders using the core Cosmos stack (Cosmos SDK CometBFT Cosmos EVM and IBC).
The person in this role will be our main touchpoint to the growing ecosystem of Cosmos chain builders. You will be responsible for understanding our customers deeply (their ambitions painpoints blockers needs etc.) and driving our product and engineering efforts to be focused on accelerating their success. This is a highimpact role with a lot of space to design build and execute on the system to ensure Cosmos chain builders are continuously achieving greater feats.
Role Responsibilities
- Ensure developers continually choose our products and can integrate / work with them seamlessly.
- Ensure partners and customers feel heard and prioritized by our team with their feedback reflected in our products.
- Ensure product teams are well informed about how our partners developers and customers feel about the product (what they love outstanding painpoints and missing functionality).
- Ensure the daytoday technical needs of customers and developers are met so engineering and product teams can focus on building products.
- Ensure marketing BD and growth can create marketing materials conduct sales calls and understand customer profiles for highly technical products.
Qualifications
Required
- Incredible at learning how new technologies work and are able to teach others how to use them effectively.
- Excellent at coordinating across product engineering operations growth and customer support.
- Strong communication skills both conversational (with customers partners and internal teams) and in technical writing (documentation and guides).
- Comfortable on the frontlines receiving both positive and negative feedback handling contentious situations with grace and positivity.
- Ability to build highleverage easytouse tools that automate away repetitive and time consuming tasks.
Bonus
- Experience building with the Cosmos SDK.
- Deep knowledge of Cosmos products and technologies including the Cosmos SDK IBC (protocol and relayer software) Cosmos Go (formerly Skip Go) Cosmos EVM CosmWasm Cosmos web tooling (CosmJS Cosmos Kit Graz InterchainJS) Cosmovisor Cosmos Chain Registry etc.
Employment Type
Full Time
