ITIL Process Analyst
ITIL Process Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Technology Process Analyst Sr: Multiple Practices
The ITIL Practice Owner develops maintains implements and trains the organization on processes and process improvement initiatives. Organizes leads and facilitates crossfunctional project teams. Develops metrics that provide data for process measurement identifying indicators for future improvement opportunities. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of reengineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement analysis improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.
Qualifications
ITIL certification qualification at a minimum of foundation level
Experience with at least one of the following practices:
o Availability Management
o Request Management
o Release Management
o Change Management
o Knowledge Management
Background of working within the IT Service Management discipline
Experience with Microsoft Office
Responsibilities
Development of ITIL based processes procedures & policies
Project management of the development of new or enhancement of existing processes
Effectively manage Stakeholder groups
Identification and development of Critical Success Factors Key Performance Indicators and associated metrics
Build and maintain effective working relationships with IT colleagues and business partners
Facilitate Business Engagement
Facilitate Management Escalation Calls
Required Skills : Product Management
Employment Type
Full Time
