Environmental Services Aide

Position Summary

Under regular supervision performs 1) cleaning and other environmental services for all internal areas of system facilities including Patient Rooms Nursing Units Offices Clinical Areas Waiting Areas Lobbybies Lounges Restrooms Corridors Elevators and Stairwells to ensure a clean neat and sanitary environment according to established performance standards.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Replenishes or replaces expendable supplies such as soap toilet tissue and paper towels in a timely manner.

2. Empties trash containers in assigned areas replace liners and clean the exterior of trash containers with a damp cloth.

3. Transports trash and hazardous waste to appropriate disposal areas.

4. Observe safety precautions and establish safety procedures for performing work and using equipment and cleaning supplies. Reports safety hazards according to policies and procedures and to the Supervisor or designee. 

5. Note any required repairs (painting plumbing carpentry or electrical) and report needed repairs to The Supervisor or designee.

6. Cleans patient rooms lobbies hallways offices work areas and other internal areas of the facility o include:

a. Cleans and sanitizes restrooms with emphasis on sinks mirrors urinals bright work tubs shower stalls fixtures door partitions walls floors vanities shower curtains light fixtures dispensers and trash cans.

b. Cleans light fixtures walls cabinets cabinet glass trash receptacles (inside and outside) furniture polish furniture blinds telephones refrigerator (outside) doors & frames lamps countertops (labs also) blinds stainless steel surfaces ledges sills partitions water fountains and desk floor pads. Removes fingerprint smudges and dusting (high/low) including sprinklers light fixtures ceiling vents ceiling lights and door vents; removes dirt from wall surfaces with a germicidal solution or other chemical agents. Damp wipes with germicidal solution horizontal surfaces including bedside stands window sills overbed tables dressers chairs ottomans desks telephones bookcases tables credenzas file cabinets ledges etc.

c. Clean and make all beds to include stretchers.

d. Sweeps and vacuums floor and carpet surfaces. Damp or wet mop floor surfaces with germicidal solutions.

e. Shampoos carpets and upholstery; vacuums elevator tracks (inside and outside) disposes of trash (inside and outside);

f. Operates mechanical equipment such as buffers (high and low speed) automatic scrubbers pressure washers vacuum cleaners shampooers extractors burnisher and steam machine baseboard machine and restroom cleaning machine. Uses equipment properly and maintains assigned equipment in good safe working order.

7. Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.

8. Performs related work as assigned.

Qualifications :

Education and Experience

1. High School Diploma / GED or one (1) year of facility housekeeping experience is required.

Knowledge Skills and Abilities

1. Ability to apply common sense understanding to carry out detailed but involved written or oral instructions.

2. Ability to follow the communication standards to resolve conflicts.

3. Ability to follow both written and oral instructions.

4. Ability to write legible and detailed information.

5. Ability to sign (name) on reports and/or other departmental documentation.

6. Competence in both oral and written English.

7. Ability to establish and maintain effective and harmonious work relationships with staff physicians and the general public.

8. Ability to maintain a professional manner at all times.

9. Ability to maintain strict patient confidentiality and respect for patients privacy

10. Ability to successfully operate a variety of highpowered cleaning equipment.

11. Ability to operate all electronic bed tracking systems.

12. Ability to withstand frequent exposure to water and disinfectant chemicals

Required Licensure Certifications and Registrations

1. Professional/Technical

None

2. Life Support Certification: (Check all that apply)

None

Additional Information :

Customer Service:

1. Greets customers in courteous friendly respectful and professional manner at all times including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers including introducing him/herself with job title and experience asking open ended questions suchas How may I be of help to you using the customers name as soon as it is learned.

3. Respond promptly and appropriately to customer questions/concerns/complaints and attempt immediate resolution.

4. Keeps customer information confidential including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately including finding someone else to meet the request if unable to do so him/herself. Introduce other staff to customers when a handoff occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customers expectations have not been met.

Commitment to CoWorkers:

1. Offers assistance to colleagues and other departments when needed.

2. Takes responsibility for solving problems regardless of origin; completes assignments and respects deadlines.

3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4. Mindful and respectful of others time and schedules. Attends meetings on time and communicates any absences.

5. Provide coworkers with a status report for continuity of workflow when planning to be out of the office off the unit or away from the department 

Communication Etiquette

1. Respectful courteous and professional in all forms of communication and follows the facilitys service communication protocol in all interactions.

2. Refrains from the use of personal cell phones in patient care areas and keeps usage to a minimum at all other times while on duty.

3. Do not text or use email during meetings (except for exigent or emergency situations).

4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail)

5. Makes every effort to answer telephone calls within three rings introducing him/herself department and title (if appropriate). Ask permission before placing the caller on hold or using the speakerphone. If the caller is transferred give the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.

6. Maintains an appropriate voicemail message and when away from the office has an outofoffice email message that is brief current and includes name and department and offers the caller options if possible.

7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8. Always be mindful of voice and language in public.

SelfManagement

1. Reports to work appropriately groomed and in compliance with the Hospitals dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2. Complete all assignments within deadlines or negotiate alternative actions and time frames in order to achieve desired outcomes.

3. Completes mandatory annual education and competency requirements.

4. Follows UM Capitals safety infection control and employee health standards.

5. Demonstrates responsibility for personal growth development and professional knowledge and competency.

6. Adhere to all UM Capitals and department policies and procedures including the Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance punctuality and use of sick and unplanned absences. Provides notification of absences lateness and vacation requests according to department guidelines. Follows schedule for meal breaks and rest periods.

7. Reviews signs and adheres to UM Capitals and/or departmental confidentiality statement

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $15$21.46
• Other Compensation (if applicable):
• Review theUMMS Benefits Guide.