Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Make your mark
As the first point of contact for any inbound calls to the Shift business you will partner with Shift customers to deliver on their needs through the taking of inbound calls problem solving of client queries and the effective onboarding of Shift customers to our platforms. You will have supportive management who will help develop your skills with regular catch ups career development programs and annual reviews while you thrive in a fastpaced sales environment.
This role will give you the opportunity to focus on understanding each customers needs delivering the best solution for their situation and ultimately provide great Customer Service.
How you will make a difference
- You manage all inbound calls and emails from business owners brokers and customers regarding the platform and general enquiries.
- Assess customer needs/ problems and refer/ recommend the right product
- Support the sales lifecycle from initial inquiry through to implementation and follow up.
- You will provide solutions to enquiries through your problemsolving skills and provide excellent customer service.
- You will assist with the onboarding of new customers to the shift platform and divert calls to the appropriate department where necessary.
- Undertaking market research on competitor products and market changes
- Following up with customers to seek feedback and ensure a positive end to end experience
- Providing reporting and analysis support to leadership
Qualifications :
A business or finance degree is beneficial but not essential
Skills that set you apart
- Experience in a customer service role or a phonebased customer service role.
- Prior collections experience. With debts that are up to 20k this does not need to be high level collections experience.
- A high attention to detail. Our processes are manual and the collections conversation is sensitive.
- This individual needs to understand that their attention to detail is critical to managing the sensitivity of the subject.
- This includes the active listening and lines of questioning that go to ensuring detail orientation.
- A service/customercentric ethos. a.k.a we undertake collections activity to ensure our customers can continue to benefit from their Trade facilities. We also expect this individual will get training and exposure into how we serve our Trade customers and will take on some of this
- Active listening problem solving excellent communication skills
- Proficient with MS Office
- Previous experience in administrative tasks in a customer environment.
The remuneration for this role sits between $60000 $80000 dependant on experience.
Additional Information :
Our culture
Youll have supportive management helping develop your skills with regular catch ups career development programs and annual reviews. Youll have the opportunity to work with a diverse talented and resultsdriven team that thrives on new challenges in an innovative and transformational setting. We value all employee input you wont find politics or egos: just one team with shared successes and shared learnings.
The perks
At Shift youll get great range of benefits such as:
- Industry leading 26 weeks paid parental leave & 2 weeks partner leave.
- Flexible working from home and office and get your birthday off
- Diversity is probably something you care about there are 26 different languages spoken by employees here.
- We have a private prayer room and mothers room on site for employees to use.
- If you like keeping active on your way to work or at lunch time we have excellent end of trip facilities.
If you dont have all qualifications/skills but think you would be a great fit get in touch. No updated resume No problem! Send us what you have and your LinkedIn profile. All Applications will get a response.
You must currently reside in Australia to be considered for this role.
#LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
