Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: CSR Service Advisor
Department: Collision Center / Front Office
Location: Albuquerque NM
Job Type: FullTime
Position Overview:
As part of the Open Road Collision group DBA Car Crafters we pride ourselves on delivering highquality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to preaccident condition while making the repair process as smooth and stressfree as possible for our customers. Were currently seeking a motivated detailoriented individual to join our team as a Service Advisor.
Key Responsibilities:
- Act as the primary contact for customers and insurance companies throughout the repair process.
- Review and verify estimates from insurance companies and our shops estimating staff ensuring accuracy and completeness.
- Provide regular status updates to customers maintaining clear and positive communication at every stage.
- Submit estimates and necessary supplements to insurance companies for timely processing.
- Oversee accounts receivable for assigned vehicles ensuring accurate billing and collections.
Why Work With Us
Teamoriented culture
ICAR Gold Certified
OEM Certified
Streamlined workflow for increased earning potential
Opportunities for professional growth and certification
Competitive compensation and benefits (discussed upon interview)
Commitment to safety quality and a positive work environment
Requirements
- Demonstrated ability to work independently and as part of a collaborative team.
- High attention to detail and a commitment to delivering topquality workmanship.
- Dependable and customerfocused mindset.
- Positive Attitude Selfmotivated and takes initiative to deliver exceptional service.
- Outstanding Customer Service A customerfirst approach is essential.
- Organizational Skills Able to handle multiple tasks with strong attention to detail in a fastpaced environment with frequent interruptions.
- Computer Skills Strong computer proficiency with experience in CCC One estimating and management software preferred but not required.
- Team Player Energetic personality and collaborative attitude contributing to a supportive and positive work environment.
- Must be 18 years or older to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
