Content Services Associate

Exciting Opportunity: Content Services Associate at Hotel Management & Consulting!

About the Role: Hotel Management & Consulting is seeking a Content Services Associate at our Overland Park KS office. The Content Services Associate will be responsible for auditing maintaining and reporting on content across various channels i.e. and Google. This position will require a high level of attention to detail.

Our Culture: We believe in a performancebased culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit and operate with a small efficient team of hospitality professionals.

Benefits:

• Salary: Dependent on experience $40000 $45000.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical dental and vision benefits in addition to the companys paid time off benefit for fulltime employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or workrelated concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Conduct regular audits of property content imagery and pricing across OTA platforms including Expedia and Google to ensure consistency and accuracy.
• Review and respond promptly to guest inquiries and requests submitted through Expedia and Google.
• Manage user access and permission updates for internal staff on OTA platforms.
• Handle guest communications related to relocation requests cancellations and other servicerelated issues.
• Monitor evaluate and process noshow charges in accordance with company policies.
• Support guest satisfaction initiatives by monitoring and responding to feedback on platforms like Medallia and Chatmeter.
• Configure and manage geofencing triggers to enhance marketing and locationbased visibility for properties.
• Deploy monitor and evaluate the effectiveness of TravelAds campaigns.
• Reconcile monthly invoices and payments related to OTA partnerships advertising campaigns and other digital services.
• Compile analyze and maintain detailed data records to support operational and strategic decisionmaking.
• Other Duties as Assigned.

Preferred Qualifications:

• Bachelors degree in business or related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proven time management skills with an ability to meet deadlines.
• Strong analytical and problemsolving skills.

Physical Requirements:

• Frequently required to sit stand talk and hear.
• This position requires the ability to occasionally lift office products and supplies up to 20 pounds.

Hotel Management and Consulting Inc. reserves the right to modify change or apply this job description in any way the company desires. This job description in no way implies that these are the only duties including essential duties to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains at will. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race color religion sex gender identity sexual orientation pregnancy status as a parent national origin age disability (physical or mental) political affiliation military status or other nonmeritbased factors.

We comply with applicable federal state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall job transfer leaves of absence compensation and training. In the event of a favorable hiring decision we participate in EVerify.

Any form of unlawful harassment of employees or applications for reasons based on race color religion gender identity sexual orientation national origin age disability or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.