ETIC, Microsoft Dynamics CE- Senior Manager
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Job Description
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Senior ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements implementing CRM software solutions and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area you will enable clients to optimise operational efficiency and achieve their strategic objectives.
Leading crossfunctional teams in clientfacing delivery roles
Providing oversight across multiple projects simultaneously to deliver client success
Engaging with senior client stakeholders to promote customer outcomes and challenge existing approaches.
Building relationships with new and existing clients
Modelling commercial delivery models to ensure accurate estimation and budgeting while remaining competitive
Leading the build of reusable assets that will increase the efficiency and gotomarket offerings of PwC
Documenting proposing and discussing solution options as a part of the programme team (high level design / low level design)
Configuring and developing Microsoft Dynamics 365 Customer Engagement solutions to fit project requirements.
Engaging with team members to contribute towards successful project outcomes.
Working closely with technical development capability including near shore and off shore teams.
Understanding business requirements and scope changes and highlighting any impact on delivery teams or technical solutions.
Providing SME input across a variety of programme workstreams including testing training data reporting and business change.
Formally coach and manage people within the team
Build and maintain relationships with Microsoft and help support their gotomarket strategies
Keeping abreast of new and upcoming changes to the Microsoft CE applications and communicating opportunities internally and to clients
PwC Consulting Senior Manager Grade Expectations:
Project Management
Able to plan and manage delivery across all workstreams on projects they are assigned
Runs project leadership and Steering Group meetings
Manages dependencies with other projects
Delivery Management
Manages overall quality of deliverables across projects
Ensures PwC assets and IP are leveraged to maximise quality and efficiency of deliverables
People Management
Responsible for managing technical development pathways for Microsoft team
Able to support team members to resolve work related conflicts
Stakeholder Management
Resolves conflicts with PwC and client stakeholders
Manages relationships with senior client PwC and Microsoft stakeholders
Sales Support
Able to manage a sales pursuit
Seen as the go to person for Microsoft sales opportunities across the Biz Apps solutions
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Analysis Coaching and Feedback Communication Creativity CRM Analytics CRM Implementations CRM Project Management Customer Journey Analysis Data Management Embracing Change Emotional Regulation Empathy Inclusion Influence Intellectual Curiosity Learning Agility Microsoft Dynamics 365 Microsoft Dynamics CRM Microsoft Dynamics Customer Relationship Management (CRM) Architecture Microsoft Dynamics Customer Relationship Management (CRM) Configuration Microsoft Dynamics Customer Relationship Management (CRM) Integration 12 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
