Senior Intake Analyst
Senior Intake Analyst
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of CIBCs Canadian Banking & Capital Markets Technology BMO Business Effectiveness Team youll be part of a dynamic group that is responsible for delivering Enterprise Class Intake packages. The Senior Intake Analyst is responsible for coordinating the endtoend technology intake process to take corrective action or escalate issues and meet established guidelines processes and service levels. The role works cooperatively with others to achieve synergies and accomplish common goals receiving logging and monitoring the status of each intake request to obtain signoffs. The Senior Intake Analyst is often required to interpret policies standards and requirements to meet work objectives reviewing the content of each request for quality and accuracy and following up to resolve or escalate issues to internal business partners or external service providers.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview
How Youll Succeed
- Planning and coordination Interact with multiple Teams including Design Business Analysts Developers QA Teams and Stakeholders to gather and understand requirements.
- Communication Ability to articulate technical documentation into business understandable formats clarity of thought and orderliness of presentation combined with the ability to express oneself and communicate with others verbally.
- Teamwork & Relationship Management Ability to establish and build healthy working relations and partnerships. A Team player that is flexible in approach
- Technical & Software Lifecycle Basic understanding of Technology stacks including Hardware OS Software/Application Cloud services Tools. Understanding of the software lifecycle and stages/components within it.
- Time & Priority Management Ability to assess and prioritize tasks in a fast paced Enterprise facing environment.
Who You Are
- You can demonstrate 5 experience in a related role with exposure to SDLC/STLC/QA Lifecyle management. You have prior intake process or design/analytical experience and are adept with the project intake management principles and procedures. Able to work on multiple assignments if required simultaneously and produce quality results. Strong problem solving skills understanding complex application interface and effectively communicating them to management / stakeholders.
- You have working knowledge with: Jira Confluence and EasyBI. Financial Institute working knowledge
- You have a degree/diploma in: Computer Science Technology and/or a related field. PMO or IT Tool certifications are an asset.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
- Youre motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 33rd FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Business Effectiveness Client Service Communication DetailOriented Process Improvements Relationship Management TeamworkRequired Experience:
Senior IC
Employment Type
Full-Time
