Manager, Business Systems, Post Sales

Strength in Trust

OneTrusts mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences automates the governance of data with integrated risk management across privacy security IT/tech thirdparty and AI risk and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader OneTrust boasts over 300 patents and serves more than 14000 customers globally ranging from industry giants to small businesses.

About the Role

We are seeking a strategic and experienced Manager Business Systems Post Sales to lead our Salesforce and postsales systems team. This leader will oversee a team of Solution Architects and Administrators driving the roadmap delivery and optimization of all Salesforce and related systems supporting Customer Success Support Renewals and Customer Operations.

You will work closely with business leaders across Customer Success Customer Support Professional Services and Revenue Operations to align technology solutions with postsales business goals. This role is critical to ensuring scalable efficient and highquality system design development and operational support across the postsales customer lifecycle.

Key Responsibilities

• Team Leadership: Lead and manage a team of Solution Architects and Administrators providing coaching mentorship and performance management.

• Systems Roadmap Ownership: Own the postsales systems roadmap focusing on Salesforce Service Cloud Customer Success tools Renewals Knowledge Base Case Management Customer Portals and integrations with related systems.

• Strategic Alignment: Translate business strategy into scalable system solutions; prioritize enhancements integrations and process improvements supporting postsales functions.

• Project Delivery: Drive the delivery of highimpact projects balancing strategic initiatives operational support and technical debt reduction.

• Best Practices Establishment: Establish best practices for system architecture governance security and release management across the Salesforce ecosystem.

• Stakeholder Collaboration: Partner with postsales stakeholders to define business requirements evaluate solutions and ensure successful project execution.

• Performance Monitoring: Monitor and report on system performance support SLAs and team capacity; ensure continuous improvement and innovation.

• Vendor Management: Manage vendor relationships contractor resources and system partners as needed.
  

Qualifications

• 8 years of experience in Salesforce or postsales systems roles with 3 years managing Salesforce systems.

• 3 years in a leadership role managing Salesforce teams including architects and admins.

• Deep expertise in Salesforce Service Cloud Knowledge Management Case Management Customer Portals and Customer Success tools.

• Experience with Gainsight and Certinia preferred.

• Strong understanding of postsales processes (customer onboarding support renewals success professional services) and their system needs.

• Proven track record of delivering largescale Salesforce projects and managing complex postsales system environments.

• Experience with Agile delivery sprint planning and capacity/resource management.

• Excellent communication stakeholder management and leadership skills.

• Salesforce certifications (Administrator Advanced Administrator Platform App Builder Service Cloud Consultant) preferred.

Key Competencies

• Strategic thinker with a bias for action.

• Excellent collaborator and communicator across technical and nontechnical teams.

• Passion for coaching and developing highperforming teams.

• Strong organizational and prioritization skills.

• Committed to continuous improvement and innovation.

Why Join Us

• Lead a highimpact team supporting the full postsales customer lifecycle.

• Shape the technology strategy for Customer Success Support and Renewals at scale.

• Work with a dynamic collaborative leadership team.

• Enjoy opportunities for career growth learning and innovation.

Where we Work

OneTrust embraces a flexible working model. The underlying why for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together inperson throughout the year to collaborate build connections learn from each other and celebrate our wins toFinish Stronger.

Each role may have specific flexible hybrid or inoffice requirements so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee atOneTrust you will be part of the OneTeam. That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity stock options annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities companypaid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @ email address. You may also receive legitimate emails from @. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @ email address. For more information or if you have been targeted please reach out to .

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new industry Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.