Beer Supervisor
Beer Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Work Location
Wine & Beyond LethbridgeAbout SNDL
SNDL is the largest privatesector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in lowcost biomass sourcing premium indoor cultivation product innovation lowcost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Citizen Stash Sundial Cannabis Palmetto Bon Jak Spiritleaf Selects Versus Cannabis Value Buds Vacay Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL please go to .
About The Role
We are currently looking for a friendly outgoing and customer service driven individual to join the team as a Full Time Beer Supervisor at ourWine & Beyond store in Lethbridge AB!
Primary Purpose ofJob
Provide leadership and direction of a multimilliondollar business unit in partnership with management team with a focus on delivering an exceptional customer experience. Participate in the training and development of team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
Provide exemplary customer service to every person who walks into our store understand customer needs and instill a customer mindset within the store participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.
Essential Business Functions Responsibilities and Accountabilities
People Management Skills
Customer service driven friendly willing to talk to all customers
Promote a work culture that makes your store an inviting place to work in partnership with the management team.
Be a role model who coaches mentors and inspires team members
Delegate tasks to Team Members and set priorities in partnership with management team.
Communicates in a clear and concise manner to team participates in huddles/meetings relay pertinent information
Provide guidance to team members whilesupporting management initiatives
Customer Offering
Deliver exemplary customer service
Greet customers when they enter the store and take customer to product when required
Generate sales by educating advising and suggesting products to every customer
Maintain a high level of product and service knowledge
Resolve customer complaints regarding sales and service in absence of management; ensure the management team is informed of all customer complaints
Create a culture that has a passion forBeer.
Accountable for product rollouts and product launches in partnership with the management team.
Understand and utilize local market tends in partnership with management team.
Evaluate programs and promotions for effectiveness and offer recommendations to the management team.
Assist customer from store and/or offer car service when appropriate
Financial
Meet or exceed department financial targets through partnership with management team.
Complete customer transactions on the PointofSale including payment
Understand the POS system and all transactions that may arise
Ensure all cash handling policies & procedures are adhered to
Ensure all opening & closing procedures are done correctly
Complete end of day till reports
Ensure safe is locked at all times and deposits are secured
Day to Day Operations
Ensure department follows merchandising and pricing guidelines
Assist in all operational duties in partnership with the management team.
Ensure department is presentable and relay any maintenance issues to management team.
Manage communication (mail email voicemail) in absence of Manager.
Manage ordering and receiving in partnership with the management team.
Actively aim to increase and share industry knowledge onBeer
Maintain inventory levels in partnership with management team
Attend OHS and LP meetings and training sessions
Stock shelves and cooler with product
Set daily tasks for the store in absence of Manager.
Review flyers upcoming event and promotions; execute appropriately
Participate in routine store maintenance and cleaning
Regulatory Adherence
Observe that OHS LP ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
Maintain FirstAid LP and OHS Training
Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right
Ensure AGLC/BC LRS and other government guidelines are met
Adheres to all SNDL policies with a focus on Social Responsibility
Qualifications
Work Experience & Education
Minimum 1year experience in retail environment
Minimum 1yearsupervisory experience (preferred)
High School Diploma or equivalent
ProServe/Serving It Right Certification
FirstAid Certificate is considered an asset
Beer Savvy Cicerone program WSET and/or other relevant certification and training considered an asset
Other Skills and Capabilities
Highly selfmotivated
Customer service driven
Effective leadership skills
Strong sales background
Proven track record of success
Strong communication skills (written and verbal)
Must be able to pass a Background Check
Must have access to reliable transportation
Occupational Health and Safety
Employees have the following basic rights:
Right to refuse unsafe work
Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
Right to know or the right to be informed about actual and potential dangers in the workplace
Employees responsibilities include the following:
Employees must work in compliance with OH&S acts and regulations
Use personal protective equipment and clothing as directed by SNDL
Report workplace hazards and dangers to your Manager or Health and Safety Representative
Report all accidents and incidents immediately to their Manager and document it in HSS
Report all broken or damaged equipment to your Manager and document it in HSS
Physical Requirements
Available to work a varied retail schedule including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period
Comfortable climbing ladders
Workplace Hazards
Robbery and shoplifting psychological stress violence and harassment
Overexertion injuries
Lifting and Handling Materials
Slips trips and falls
Knives and broken glass
Why Work With Us
AtWine& Beyond we invest in our people. We provide educational reimbursement for industryrelated courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!
ADDITIONAL REASONS TO JOIN OUR TEAM!
- Competitive salary and benefits
- Flexible hours
- Employee Discount
- Free Uniforms
- Contests and prizes
- Product Knowledge training
- With hundreds of locations throughout Alberta & British Columbia theres a convenient location near you.
Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates; however we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment SNDL encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.
Required Experience:
Manager
Employment Type
Full-Time
