Call Centre Team Lead
Call Centre Team Lead
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Job Description
Is this job for you
Do you believe in putting the customer first
Do you love to solve problems and create solutions
Do you have an exceptional attention to detail
WELCOME HOME!
Call Centre Team Leads at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the Team Lead you will set an example by providing superior service to our customers and by providing guidance to other agents as required. You are teamoriented diligent and act as a role model to those around you.
Responsibilities
- Provide courteous prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact.
- Work with employees and management in our stores to ensure that customer concerns are addressed in the most efficient manner.
- Follow up with customers to identify and support their needs.
- Offer valueadded solutions and promote customer loyalty by providing exceptional customer support.
- Provide guidance and support to other agents as needed.
- Maintain up to date knowledge of new policies procedures and products.
- Process routine clerical transactions in between calls
Qualifications
- Excellent communication skills both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement.
- Previous experience in a call center or customer service environment required.
- Flexibility to work a variety of shifts including evenings and weekends as required.
- A passion for providing exceptional customer service.
- Strong organizational and multitasking skills
- Attention to detail.
- Ability to work in a teamoriented environment.
- Proficient PC and keyboarding skills (Word Excel Outlook/Webmail)
Why Transglobal
- A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
If youd like to apply for this role please contact our recruitment team at
Attach your CV and tell us why you would be a great fit at Trans Global!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to
Employment Type
Full-Time
