IT Specialist
IT Specialist
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$ 45000 - 55000
1 Vacancy
Job Description
Job Details
Description
SALARY RANGE
$45000$55000
POSITION LOCATION
This position is eligible for a hybrid work arrangement. Currently 5 days of onsite work per month are required.
POSITION PURPOSE
The IT Specialist is MDTs frontline TierI/II support resource rapidly diagnosing and resolving issues on Windows endpoints peripherals mobile devices and core infrastructure for both employees and credit union clients. In addition to real time troubleshooting the role manages ActiveDirectory identities and enforces daily security controls and documents solutions to keep the environment stable and service levels on target. This position will help manage maintain and implement IT systems. They will be responsible for helping ensure the smooth operation of computer networks hardware software and other technological infrastructure providing technical support to users and resolving ITrelated problems.
DUTIES & RESPONSIBILITIES
- Administer and secure all corporate endpoints peripherals and mobile devices.
- Manage user group and computer objects in ActiveDirectory; enforce access controls.
- Evaluate assess and deploy new hardware/software; recommend technology standards.
- Monitor health system and deliver clear status/compliance reports.
- Track inventory of IT equipment software licenses and warranties.
- Support core security services (email filtering MFA VPN web filtering) and hosted apps.
- Perform TierI troubleshoot of LAN/WAN infrastructure (switches routers firewalls).
- Provide TierI/II support to internal and external users.
- Deliver on site support as needed to resolve hardware connectivity or other incidents.
- Documents fixes and shares knowledge as needed.
- Maintain positive vendor and customer relationships.
- Represent the company professionally in contacts with clients vendors and trade professionals.
- Ensure requests questions and problems are courteously and professionally resolved.
- Ensure the companys professional reputation is maintained both internally and externally.
- Works well with coworkers.
- Keep management well informed of activities and any significant problems.
- Complete required reports records and other documentation.
- Attend and participate in meetings and committees as required.
- Abides by all company policies and procedures including upholding all security standards.
- Ensures the work area is clean secure and well maintained.
- Complete additional duties as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS
- High school graduate or equivalent.
- Preferred certifications: CompTIA A Network or Security; ITIL4 Foundation.
- Associates degree in IT or related field or equivalent combination of education and experience.
- Additional related training in IT applications and systems and financial institution operations.
- Minimum 1 year of experience in related positions.
- Handson experience in IT technical support or systems administration.
REQUIRED KNOWLEDGE
- Understanding of IT applications and products.
- Windows OS installation configuration patching and performance tuning (desktops laptops VMs).
- Networking fundamentals (TCP/IP DNS DHCP VPN) and LAN/WAN/WLAN supportCisco &Fortinet experience preferred.
- Multisite ActiveDirectory administration Group Policy and identity lifecycle management.
- Scripting/automation using PowerShell Bash Python Intune MCM or Ansible.
- Familiarity with SQL databases and cloud platforms (Microsoft365/Azure AWS or GCP).
- Peripheral setup and troubleshooting (printers scanners).
- Security controls: MFA EDR automated patching and compliance best practices.
- Strong technical documentation knowledge sharing and customer service communication skills.
- Proven ability to prioritize stay calm under pressure and meet tight deadlines in a fast paced environment.
WORKING CONDITIONS
Special
- No hazardous or significantly unpleasant conditions (such as in a typical office).
- Instate and/or outofstate travel including overnight stays up to 20% as needed.
- Long duration of computer workstation usage.
- Additional hours including after hours or weekend support as required
- 247 availability while on primary or secondary on call rotation.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion transfer layoff and termination decisions. Wellconstructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks only incidentally related to each position have been excluded. Requirements skills and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance however should the duties responsibilities and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
