Key Account Manager
Key Account Manager
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5-10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Client Relationship Management
- Regularly engage with clients to gather feedback and identify improvement areas.
- Actively reduce churn by maintaining strong customer relationships and solving issues promptly.
- Regularly engage with clients to gather feedback and identify improvement areas.
- Product & Feature Support
- Liaise with the development team to resolve clientreported issues.
- Collect and prioritise feature requests from customers and help manage their rollout in coordination with the dev team.
- Liaise with the development team to resolve clientreported issues.
- Customer Support
- Provide live support via chat and email to respond to client queries.
- Deliver product demos and onboarding sessions for new users.
- Maintain and update a comprehensive knowledge base to improve customer selfservice.
- Provide live support via chat and email to respond to client queries.
- CRM & Reporting
- Ensure the CRM is consistently cleansed and up to date with accurate client data and notes.
- Produce regular reports on client activity engagement and feedback for internal use.
- Ensure the CRM is consistently cleansed and up to date with accurate client data and notes.
Requirements
- Strong communication and interpersonal skills
- Experience in clientfacing or support roles
- Comfortable working closely with development teams
- Familiarity with Zoho CRM systems
- Ability to manage multiple priorities and deadlines
- Proactive organised and solutionfocused mindset
Proficiency in multiple authentication mechanisms, including JWT and Signature-based authentication. Understanding of data encryption, API security, and secure authentication. Strong expertise in both SQL and NoSQL databases. Experience with query optimization and indexing. CI/CD pipeline knowledge is mandatory. Must have experience with Azure or AWS, particularly in deployment. Experience with unit testing (Jest, Mocha, etc.). Knowledge of integration and end-to-end testing. Ability to write testable code and work with CI/CD pipelines for automated testing. Problem-solving mindset with the ability to optimize existing solutions. Must be able to provide accurate project timeline estimations. Expected to deliver high-quality, well-documented code within deadlines.
Employment Type
Full Time
