Quality Assurance Specialist
Quality Assurance Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Quality Assurance Specialist
Role:
Essential Functions & Responsibilities:
- Responsible for the review of transactional data (to include new account applications adding additional shares adding/removing joint owners additional service requests file maintenance etc.) to ensure compliance with regulatory requirements and Radiant Credit Union policies/procedures.
- Manages the deceased account processing to include flagging accounts making initial contact with beneficiaries and follows up with branch personnel to ensure accounts are concluded in a timely manner.
- Reviews and works core system reports for specific account activity power of attorney transactions and other core system related activity.
- Acts as the backup to the Lending Quality Assurance Processor. Reviews consumer loan documentation for compliance with internal policies and procedures.
- Other duties as assigned.
- Quality control is to be performed on all new accounts and file maintenance processed within two weeks.
- Followup with staff requests by the end of day
- Review core system reports and document/followup with appropriate staff.
- Serve as Risk and Compliance support personnel for the front line for account opening and servicing.
- Assist with process improvement
Knowledge and Skills:
Required Experience:
Unclear Seniority
Employment Type
Full Time
