Switchboard Outfitter

Summary:

Reporting to the Group Sales Manager Front EndReceiving a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.

Responsibilities:

• Provide a legendary customer experience for every customer and promote company programs
• Receive and direct all incoming calls in a courteous and polite manner
• Answer basic customer questions and make store announcements in a professional manner
• Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Secure and log keys RF guns radios and other equipment as assigned and ensure items are returned at store closing
• Monitor and check items entering and leaving through the employee entrance such as but not limited to: purchases handbags briefcases coats and lunch containers
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years experience in a service environment is preferred
• Previous switchboard and administrative experience are an asset
• Knowledge of Microsoft Office Suite and SAP is an asset
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customers expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabelas specific products is an asset