Specialist II, Service Desk
Specialist II, Service Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
At Wipfli people count.
At Wipfli our people are core to everything we dothe catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home Wipfli offers a careerdefining opportunity.
Responsibilities
Under the direction of a Manager the Specialist II provides quality technology support to
firm clients with a high degree of customer satisfaction technical expertise and timeliness
in accordance with department policies and procedures.
Responsibilities:
- Provides excellent customer service support to firm clients for Wipfli supported
hardware and software issues of low to moderate complexity. - Resolves issues in accordance with Service Desk Procedures.
- Develops and maintains general knowledge of major client systems including support
policies and procedures. - Assists other specialists or support staff through system knowledge transfer and training.
- Researches and responds to escalated issues and escalate further as required.
Knowledge Skills and Abilities
Qualifications:
- High School Diploma or an equivalent combination of education and experience.
- Two years of Helpdesk experience
- Requires a strong customer service background
- Prior computer system experience including Windows Operating System and
knowledge of Microsoft Office products - Ability to plan prioritize and organize work effectively and balance many projects simultaneously
- Ability to work under pressure and time deadlines
- Ability to analyze data and recommend solutions
- Ability to observe think critically and demonstrate a rational thought process and linear thinking
- Ability to know when to escalate or seek guidance on an issue or roadblock.
- Ability to obtain certifications or is working towards appropriate certifications.
- Strong written and verbal skills are very important for this position
- Hardware maintenance and repair skills
- Demonstrated skill in providing support for hardware and software in a MS environment
- Demonstrated good problemsolving skill
Damian Kauffman from our recruiting team will be guiding you through this process. Visit his LinkedInpage to connect!
#LIHybrid
#LIDK1
Additional Details
Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race creed color religion national origin sex age marital status sexual orientation gender identify veteran status disability or any other characteristics protected by federal state or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application interview or participate in our recruiting process please send us an email at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
