Customer Service Representative
Customer Service Representative
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Job Description
ABOUT US
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market specializing in revenue and services management solutions for the transportation industry. Our fullfeatured singleaccount backoffice technology facilitates the highvolume transactions customer operations and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways a VINCI Concessions subsidiary is a leader in road concessions operation and mobility services. We design finance build and operate motorways bridges tunnels urban roads and mobility services on a network of 4100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design finance build operate and maintain some 80 airports motorways and rail projects in 23 countries through our subsidiaries VINCI Airports VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable efficient and innovative.
LOCATION: Corona CA or Anaheim CA
SCHEDULE: We offer both FullTime & PartTime schedules. Must be able to work the following hours:
Monday Friday 8:00am 6:00pm
MAJOR DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.
Promote positive customer relations with customers and coworkers.
Answer 100 routine and nonroutine customer calls daily.
Acquire a working knowledge of our database.
Communicate with a variety of people across various levels both within the organization.
Make suggestions on improving/streamlining workflow processes and enhancing profitability.
Develop a strong team work ethic.
Consistently meet established productivity schedule adherence and quality standards.
Quickly and accurately identify/assess individual needs and take action to satisfy those needs.
Provide information about products and services.
Maintains customer records by updating account information.
Follow communication procedures guidelines and policies.
Resolves service problems by clarifying the customers complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Provide facetoface customer service with walkin customers.
Must follow all company rules and procedures.
Ability to deal with customers in a courteous polite and professional manner at all times.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent phone etiquette
Excellent verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our clients
Be detailorientated and efficient and possess superior written and verbal communication
Must possess strong interpersonal skills
Have compassion and empathy for customer situations
Have excellent customer service skills and the ability to build and maintain customer relationships
Be energetic selfmotivated and quickthinking
Have the ability to work in a team environment or independently while being flexible and open tolearning new experiences in a fastpaced changing environment
Ability to read and comprehend normal instructions correspondence and memos
Must be able to organize and write correspondence and memos in a logical/methodical manner
Ability to present information in oneonone situations to customers/clients of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent computer skills required including knowledge of various Microsoft Office programs
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED)
Customer Service Experience a plus
Bilingual Spanish a plus
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities in this position.
WORK ENVIRONMENT
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the employee is regularly required to use hands and reach with hands and arms hear and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand sit stoop kneel crouch and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
Required Experience:
Junior IC
Employment Type
Full-Time
