Senior CX Consultant - Automotive
Senior CX Consultant - Automotive
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Salary Not Disclosed
1 Vacancy
Job Description
Would you like to be part of a valuedriven commercially oriented international environment where we enable global trade every day
We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role you will manage the endtoend shipment lifecycle resolve customer issues and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs youll play a key role in driving customer satisfaction and supporting business growth.
WHAT WE OFFER:
When you join Maersk youll find that the world is your workplace. Youll work in a culturally diverse stimulating environment surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance respect dedication and the idea that we can achieve more when we all pull together.
Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring challenging place to work. At Maersk we take pride in hiring the best person for the job irrespective of gender age nationality or religious belief.
KEY RESPONSIBILITIES:
Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Effective handling of escalated situations and complaints across several communication channels
Work with our extended Customer Experience team and ensure the smooth execution of the endtoend shipment lifecycle and highquality service levels for our customer
Deliver proactive customer service track shipments and notify customers of relevant deviations from the schedule including potential solutions or alternatives
Constantly seek ways to improve our service and customer experience
Act as a primary contact for customers you will actively build strong relationships and gain an understanding of their business service needs and drivers
Use your relationship building skills and fantastic customer service to increase revenue by growing our customers business and promoting added value services
WHO WE ARE LOOKING FOR:
Minimum 3 5 years of experience in customer experience and logistics with a strong background in customer service and a proven track record of success.
Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
Has excellent communication skills (written verbal and interpersonal).
Analytical and solutionoriented with the ability to use logic and methods to solve complex problems effectively.
Quick learner who adapts to new challenges thrives in dynamic environments and is comfortable managing multiple systems.
Resultsdriven with experience working in highperformance KPI environments and strong commercial awareness.
Skilled at building rapport navigating hightension situations with diplomacy and relating to diverse stakeholders.
Flexible open to change and committed to continual personal and professional development.
Highly organized and detailoriented capable of producing accurate and timely reporting.
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Senior IC
Employment Type
Full-Time
