Studio Consultant (weekend)
Studio Consultant (weekend)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are Lick
We are building a peoplepowered decorating movement where everyone feels supported and inspired to transform their space with our unique pigmentrich colours and high quality products. All with consideration to your and our home; planet Earth.
Were a business that believes in building confidence in our decorators. Seeing their bright ideas and making them happen. We do this by giving our doer uppers access to inspiration advice and howto guidance from our experts and wider community. As well as making our range of (waterbased trace VOC) paint (FSCcertified) wallpaper and ecosupplies with real people and real homes in mind.
Its why we curate a selection of pigmentrich paints with unique depth of colour and their own individual identity and highquality designer wallpapers. Its why we have an expert team of colour consultants onhand to help with any decorating question big or small. Its why were building a supportive community of decorators to inspire each other with their projects.
Because we know that a small change in colour can have a huge impact on the way we feel.
Gone are the days of too much choice feeling like youre doing it alone and messy expensive sample pots. This is a fresh look for decorating.
Decorator success starts at home. That is why we are also on a mission to be the definitive peoplepowered company. Building an environment where individuals thrive and collectively transform an entire category.
About the Company
Lick was founded in 2019 by Lucas London and Sam Bradley both experienced startup entrepreneurs targeting the $1trillion global home decor market.
Since launching in 2020 we have evolved tremendously and since then Lick has expanded into 3 separate brands:
- Lick: for the DIY customer
- LickPro: for the Trade customer
- Lick Tools: our own range of sustainable tools
We have continually developed our product range developed new sustainability initiatives and grown our community of decorators. Successful campaigns such as the Heinz x Lick collaboration & Soho Home range as well as our huge partnerships with Screwfix & are leading us in the right direction and its really a very exciting time to be joining us on this journey!
Sustainability at Lick
Supercharging a fresh look for decorating means fixing the home decor industrys environmental footprint. This is why weve put sustainability at the top of our agenda. Were constantly working to lower our impact on the planet and create a better future for our kids.
Were on our way Our peel and stick samples use 95% less waste than sample pots our trace VOC waterbased paints contain fewer harmful chemicals and a more easily biodegradable end product and our packaging is 100% biodegradable.
In 2022 we announced that we are B Corp certified a real milestone moment.
Wellbeing at Lick
We are building a team filled with incredible human beings and it is our collective unique spirits that make Lick very special. Were cultivating an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact.
We want it to be easy to openly discuss how you are feeling. We want it to be easy for you to do the things you know will help you thrive. We want to empower you to own your mental health and wellbeing and we want to ensure you feel supported in doing so.
Our goal is to empower you to own your time and impact. We aim to provide you with the information and support you need to empower you to do fulfilling impactful work and build relationships that matter.
Diversity Inclusion and Belonging at Lick
People are at the centre of everything we do at Lick. We work hard to make sure that were amplifying diverse voices externally within our amazing community of decorators. Equally we are on a mission to make Lick a company where every member of our team feels they can truly be themselves and genuinely make an impact. We will continue to work on ways to be able to formally follow through on this commitment such as our team led Lick Belonging Group and using an individual approach for each team member.
Our Culture
Our culture will continue to evolve just like everything else we do but we can confirm its fast and very ambitious. We believe a great team can do great things and we work hard to ensure you have what you need to thrive and make a real impact. We put a huge emphasis on information sharing communications and relationships.
We have ambitious business goals but we dont just do things a certain way because thats how its always been done. Were here to transform an entire category this means developing new and better ways of doing things. You can see this in our team everyday and in our commitments to Sustainability Wellbeing DEI and the decorator experience.
About The Role
After opening in September 2022 our flagship store has evolved into the Lick Studio a hub that provides support to our customers on their decorating journeys with our full range of Lick products on sale for customers to purchase including LickPro and Lick Tools.
We are looking for a Studio Consultant who can support the daytoday running of Lick Studio including offering free colour advice to customers handling transactions and supporting other areas of the business such as our Customer Support and Pure Ops functions.
Please note this role is for weekend work only and shift patterns can be discussed
Responsibilities
What you will be doing:
You will....
- Provide colour advice to customers
- Upsell our instudio inhome and virtual colour consultations
- Handle transactions
- Mix paint
- Send out outstanding orders from Customer Success the Lick Design Programme and other trade channels
- Assist Customer Success with answering all types of customer enquiries via Zendesk
- Keep Lick Studio presentable clean and tidy
- Handle incoming deliveries
Requirements
Experience:
- Interior design or colour experience is preferred but not essential
- Customer service experience
- Previous retail experience
Qualities
- Confident providing knowledge and expertise to our customers
- Confident having lengthy conversations with customers and building rapport
- Excellent communication both inperson over the phone and online
Benefits
- Competitive salary and share option grants
- A generous Annual Leave allowance: 26 days per year a day off for your birthday and extra time off at the end of the year
- 300 allowance for Lick products
- Private pension scheme
- Generous Primary and Secondary Caregiver Leave allowances
- Monthly Deep Dive sessions from your fellow teammates; these sessions aim to get the wider company up to speed on a particular project or topic
- The Lick Impact Award a monthly teamled initiative recognises individuals for their hard work and amazing attitudes
- Lots of amazing opportunities to get to know other members of the team at different team events and to have an impact on our culture through our Lick Belonging Group and beyond
- Contribute to building a culture where well being is part of how we do things & not just a bonus and firsthand experience of being part of and growing with a fastmoving and ambitious company
- You are hopefully reading this and thinking I cant wait to be part of the team that makes this even better as the company grows ;)
Lick is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race religion colour national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview please email us at
As this role is based in London UK candidates must have the right to live and work in the UK. Candidates without these rights will not be considered.
Required Experience:
Contract
Employment Type
Full Time
