Order Entry Clerk
Order Entry Clerk
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Job Description
StrataBuilt is a leading company in the technology and development sector known for delivering highquality projects with precision and excellence. We prioritize exceptional customer relationships efficient service and a commitment to bringing our clients visions to life. Join us and be part of a forwardthinking collaborative team that thrives on delivering results and exceeding expectations.
Position Overview:
StrataBuilt is seeking a detailoriented and customerfocused Order Entry Clerk to join our customer service team. As an Order Entry Clerk you will be responsible for processing customer orders ensuring accuracy and providing support throughout the order fulfillment process. This role plays a critical part in maintaining smooth operations and delivering a seamless experience to our clients.
Key Responsibilities:
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Order Processing: Accurately enter customer orders into the system ensuring all details are correct and complete.
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Customer Inquiries: Act as the first point of contact for clients needing assistance with order statuses shipping updates and product availability.
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Order Tracking: Monitor and update the status of orders in the system coordinating with other departments to ensure timely delivery.
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Data Management: Maintain accurate records of customer orders including changes cancellations or returns ensuring all information is properly logged.
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Issue Resolution: Address any issues or discrepancies related to orders working closely with the warehouse logistics and sales teams to resolve them quickly and efficiently.
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Customer Support: Provide ongoing support to customers throughout the ordering process ensuring a positive experience and addressing any concerns or questions they may have.
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Documentation: Ensure that all customer interactions are documented thoroughly in the CRM system for future reference and followup.
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Collaboration: Work closely with other departments (sales inventory and shipping) to ensure all customer orders are processed and fulfilled correctly and on time.
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Reporting: Assist with generating reports on order trends customer feedback and order status for the Customer Service Manager and leadership team.
Qualifications:
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Education: High school diploma or equivalent required; some college or related coursework is a plus.
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Experience: Prior experience in order entry customer service or administrative support is highly preferred.
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Skills:
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Strong attention to detail and accuracy.
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Excellent communication skills both verbal and written.
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Ability to multitask and work efficiently in a fastpaced environment.
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Proficient in Microsoft Office Suite (Excel Word Outlook).
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Experience with order entry systems or CRM platforms is preferred (knowledge of specific software is a plus).
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CustomerFocused: A customerfirst mindset with a strong ability to problemsolve and provide solutions.
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Team Player: Ability to collaborate effectively with other departments while maintaining an independent selfstarter attitude.
Why StrataBuilt
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Competitive Pay & Benefits: We offer a competitive salary health insurance and retirement plans.
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Career Growth: StrataBuilt is committed to promoting from within and providing employees with opportunities for advancement and skill development.
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Collaborative Culture: You ll work in a supportive teamoriented environment where your contributions are valued.
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WorkLife Balance: Flexible work schedules to help you maintain a healthy balance between work and personal life.
Employment Type
Full Time
