Client Success - Team Lead Orthodontic Dental Marketing Agency

HIP Creative a leader in orthodontic marketing and growth strategies seeks a dynamic Partner Success Team Lead to lead a team of 10 Marketing Strategists Onboarding Specialists and Support Specialists. In this role youll collaborate with internal teams on innovative digital marketing strategies while also driving performance mentorship and team development. Youll manage extensive partner communications lead strategic training initiatives and provide coaching to ensure the success of both our partners and your team. This is the perfect opportunity for an experienced leader with a strong digital marketing background and a passion for driving results through people.

OVERVIEW:

As a Partner Success Team Lead youll play a pivotal role in coaching and collaborating with internal teams to optimize digital marketing strategies and maximize ROI for practice ownersall while leading a highperforming internal team of 10. Your daytoday responsibilities include:

Team Leadership
Lead manage and coach a team of 10 team members across the Partner Success Onboarding and Support departments. Your role includes goal setting performance reviews process improvements and professional development to drive team success.

Partner Communication and Marketing Performance Oversight
Oversee all partner communications including email text messages and Zoom calls to ensure timely thorough and precise responses to all partner questions and concerns. Manage and coach the Partner Success team to uphold a high standard of communication excellence ensuring that every interaction is solutionsoriented proactive and aligned with HIPs service standards.

Internal Collaboration and ProblemSolving

Collaborate crossfunctionally with internal HIP teams to promptly address partner needs and drive continuous improvement in service delivery and marketing performance. Work closely with teams across departments to solve challenges related to lead quality ad spend optimization CRM functionality and training website updates SEO strategy and team operations. Apply critical thinking to diagnose issues develop actionable solutions and ensure clear timely communication that supports both internal alignment and partner success.

RESPONSIBILITIES:

• Lead Manage and Coach a CrossFunctional Team: Oversee the performance and development of a team of 10 people ensuring high standards across communication and service delivery.
  
• Develop and Drive Digital Marketing Strategies: Collaborate with internal team members and partners to craft tailored strategies in paid search social media marketing SEO and web performanceall focused on driving measurable ROI.
  
• Partner Management: Oversee and maintain relationships with 250 partners ensuring highvalue communication via email SMS (via CRM) phone Zoom and Slack.
• Internal Strategic Training Facilitation: Lead and support internal training calls designed to empower team members with the knowledge and skills needed to optimize digital marketing initiatives. Focus on developing strategic expertise enhancing technical capabilities and ensuring consistent across all partner accounts.
• Performance Optimization: Analyze campaign results and team KPIs making strategic decisions to improve outcomes for both partners and team performance.
  
• Software Proficiency: Utilize multiple toolsHighLevel (CRM) ClickUp (project management) analytics dashboards and communication platformsto maintain seamless operations.
  
• PartnerCentric Mindset: Model and promote a my pleasure attitude focused on 5star service for internal and external stakeholders.
  
• CrossDepartment Collaboration: Work closely with other HIP departments to align strategies ensure consistency and enhance service .
• Industry Knowledge: Maintain or quickly develop a strong understanding of the orthodontic and dental industries to provide partners with informed recommendations.

REQUIREMENTS:

Leadership & Marketing

• 2 years leading and training customer/client success teams ideally 10 direct reports
• 4 years of experience in digital marketing strategy including Google Ads Meta Ads SEO social media marketing and website optimization

Strategic Consulting Expertise

• Track record of creating and implementing client growth strategies that drive business outcomes (revenue retention expansion)
• Experience building or evolving consulting frameworks and advisory curricula
• Proven ability to oversee the relationships of up to 250 partners simultaneously while delivering consistent highquality service

Process & Systems Fluency

• Strong operational mindset with handson experience in CRMs and project tools (High Level and ClickUp preferred)
• Skilled at optimizing team workflows QA processes and internal communication

Strong Communicator & Escalation Leader

• Excellent written and verbal communication clear persuasive empathetic
• Confident handling client escalations and crossfunctional collaboration
• Proven ability to coach mentor and scale highperforming teams

Training & QA Focus

• Experience designing onboarding training programs and quality standards for advisory teams
• Strong coaching instincts: knows how to develop leaders and individual contributors

DataDriven & ResultsOriented

• Uses data to monitor client health and team performance
• Drives results through metrics KPIs and continuous improvement

Agency or Healthcare Vertical Background (Orthodontic/Dental preferred)

• Experience in a marketing or servicebased agency and understands the nuances of servicing multiple clients at once
• Bonus: Knowledge of the orthodontic/dental industry or at a minimum healthcare servicebased clients

General

• Reliable highspeed internet and a distractionfree remote workspace
• Travel to Pensacola once/year for a departmental meeting

ABOUT HIP:

At HIP we dont have clientswe have partners. Everything we do is rooted in a collaborative mindset where we grow together and succeed together. Our core values arent just words on a slide; theyre how we show up every day to make a difference for our partners their teams and their communities.

Bring Your Genius

What are you passionate about What gets you in a flow state where work doesnt feel like work Everyone here has something theyre great ata zone where they can bring energy passion and focus. Thats your genius. Its not about just showing up; its about showing up with purpose and using your unique talents to push us all forward.

Elevate Others

Success isnt about climbing the ladder alone. Its about lifting others up along the way. Whether its mentoring a teammate helping a partners team crush their goals or just stepping in to support someone were here to make sure everyone around us wins. Elevating others isnt just a nice ideaits how we get better together.

Drive Value

Its not about just checking the boxes. Its about asking is this actually working Does this help our partners succeed If somethings not driving value we rethink it. Were here to add real measurable resultsnot fluff. And sometimes that means going beyond the usual playbook to figure out whats best for this partner right now.

Own It

This is simple: take responsibility. If youre in a role own it. If something needs fixing fix it. No passing the buck. We trust every person here to show up take charge and deliver. Its not about perfection; its about stepping up and doing the worktogether.

These arent just ideastheyre what make us HIP. Lets live them out every single day.

Brand Promises

At HIP these promises guide how we serve our partners every day. They reflect what we stand for and how we ensure meaningful impact.

We Are More Than Marketing

Its not just about running ads or generating leads. Thats just the starting point. HIP goes deeper to help partners grow their practices strengthen their teams and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for longterm success.

We Provide a Holistic Approach

Everything in a practice is interconnecterations team structure marketing and patient experience. HIP takes a step back to look at the full picture. Its not about quick fixes but about ensuring that every piece works together to create sustainable growth.

We Provide a White Glove Experience

HIP aims to deliver an elite level of service in every interaction. Whether its a call a meeting or a solution partners should feel valued and supported at every step. Its about creating an experience where partners know their success is always the priority.

We Go Beyond the Business

HIP is focused on building real relationships with partners. Its not just about numbers or transactionsits about understanding their goals challenges and vision. When theres trust and connection the partnership goes beyond just business. It creates a foundation for mutual success.

BENEFITS:

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire 10 vacation days the first year of service unlimited PTO starting year two flexible partial days and sick/ personal days)
• Remote position (You MUST be located in the US.

SCHEDULE:

• 8hour shift (You will be expected to track time.
• 8 am 5 pm CST
• Monday to Friday

COMPENSATION:

• $75000 $85000 (depending on experience)
• Fulltime W2 position for domestic candidates ONLY