Call Center Representative

About DonAyres:

Don Ayres is a premier automotive dealer and service provider renowned for our dedication to exceptional customer service and topquality products. We are passionate about supporting our customers and delivering outstanding service at every level.

As one of Indianas largest and most successful dealerships we offer exciting career opportunities for driven dynamic and motivated individuals. Are you ready to join us in achieving our mission of providing worldclass customer service If so we want you on our team.

What Were Looking For:

The Call Center Representative is a vital member of the Business Development Center (BDC) responsible for supporting the service department through effective customer engagement and appointment setting. This role involves managing both inbound and outbound calls to schedule service appointments provide information on maintenance and repair services and ensure an exceptional customer experience from first contact to service completion.

You will act as a liaison between customers and the service department promoting timely vehicle maintenance. This position requires excellent customer service skills attention to detail and the ability to work in a fastpaced environment.

Scheduled Hours:

• 9:00am6:00pm MondayFriday
• Every 4th Saturday 8:00am3:00pm (When working a Saturday you will be given a day off during that week)
• Fulltime 40 hours/week

Ideal Qualifications & Skills Include:

• High school diploma or equivalent
• Prior experience in a call center customer service or automotive BDC setting is strongly preferred
• 2 years customer service experience
• Proficiency with technology computer systems and phone systems
• Excellent customer service and communication skills
• Ability to multitask in a fastpaced environment
• Positive professional and proactive demeanor
• Must have excellent verbal and written communication skills
• Must be punctual and reliable
• Valid drivers license with a clean driving record
• Must be able to pass preemployment drug screen and background check
• Customerfocused with a friendly approachable demeanor
• Strong attention to detail and organizational skills

Job Responsibilities Include:

• Answer inbound service calls and respond to customer inquiries regarding vehicle maintenance repairs recalls and service specials.
• Make outbound calls to confirm appointments follow up on missed or declined services and conduct postservice satisfaction calls.
• Schedule and coordinate service appointments using the dealerships CRM and scheduling systems.
• Maintain detailed and accurate customer records in the CRM database.
• Promote dealership services maintenance packages and special offers to drive traffic to the service department.
• Collaborate with service advisors technicians and management to ensure a smooth customer experience.
• Meet or exceed daily weekly and monthly performance goals for call volume appointments set and followup contacts.
• Handle customer concerns or escalate issues to the appropriate department as needed.
• Stay updated on dealership service offerings recalls seasonal promotions and vehiclespecific maintenance requirements.
• Performs other duties as assigned.

Benefits Include:

• Competitive pay with performancebased compensation
• Health and dental insurance
• Paid time off and holidays
• Closed on major holidays
• Shortterm disability insurance
• Life Insurance
• Employee Assistance Program
• Fitness Club Discount
• 401(k) retirement plan with company match.
• Employee discounts on parts and services
• Ongoing training and career advancement opportunities
• Fastpaced highenergy environment
• Supportive friendly and positive company culture

Company Culture:

AtDon Ayres our culture is built on a foundation of strong core values that guide everything we do:Integrity Respect Friendship Achievement Personal Growth and Community. These values are at the heart of our teamoriented environment and shape how we interact with one another our customers and the communities we serve.

We believe that success is built on strong relationships collaboration and a positive supportive work environment. Our teamoriented culture is grounded in mutual respect and a commitment to helping one another grow. We celebrate diversity creativity and individual strengths knowing that each team member plays an integral role in our shared success.

We are a closeknit friendly group that values open communication creativity and teamwork. Whether youre collaborating across departments providing the exceptional customer experience or simply enjoying a lunch break with colleagues youll find that we work hard and have fun doing it.

Employee wellness both professionally and personally is important to us and we support a culture where people feel valued respected and empowered.

At Don Ayres we are more than just coworkers we are a team. We celebrate each others successes and work together to overcome challenges. Our positive inclusive culture is at the heart of everything we do and were always looking for passionate individuals who can contribute to and enhance this environment.

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres Honda is an Equal Opportunity Employer.