Position Summary:
The Restaurant General Manager is responsible for creating unforgettable dining experiences for every guest visiting Big Cedar Lodge restaurants. This position leads the frontofhouse staff and is responsible for all service aspects of Big Cedar Lodge restaurant outlets.
Essential Functions:
- Ensure that all restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.
- Effectively control labor to budget while maintaining the highest guest experience standards.
- Oversee the ordering receiving and maintaining of appropriate par levels of front of the house beverages and supplies; which may include coordinating the transportation of goods.
- Oversee the entire beverage inventory program ensuring 3 or less variance for all outlets.
- Coach counsel and develop leadership team
- Demonstrate exceptional fiscal management skills including financial analysis budget creation forecasting labor and inventory control and P&L oversight
- Ensure that applicable alcohol service health and safety procedures and regulations are followed.
- Prepare a variety of administrative/operations reports and records; timesheets daily staffing reports inventories cash reports etc.
- Provide superior service to our guests (internal and external) at all times.
- Maintain close contact with guests to ensure their satisfaction.
- Oversee the training program of employees.
- Plan and conduct manager staff meetings.
- Oversees all opening and closing duties of dining outlets and bar effectively.
- Deal with a variety of special challenges that arise in daily operations related to inventory purchasing personnel equipment etc.
- Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control.
- Manage all internal/external communications in a timely and effective manner
- Monitor food and service to ensure that appropriate quality standards are maintained.
- Confer regularly with the Restaurant Managers and other Company personnel to plan coordinate and evaluate services/activities exchange information resolve problems etc.
- Regularly attend resort communications meetings.
- Supervise and assist as necessary with all operations which may include: line setup and restocking; food preparation customer service; cleaning and organizing cooking service and dining area; dishwashing; bartending menu development large party reservations etc.
- Ensure a great working relationship between front and backofthehouse teams.
- Keep abreast of new developments in the field.
- Perform other tasks as assigned.
Candidate Profile:
Education and Experience
- At least 5 years previous leadership experience or a combination of education and experience from which a comparable amount of knowledge is acquired.
- 2 3 years of Food and Beverage management experience (fine dining experience preferred).
- Broad advanced knowledge and skills related to restaurant operations including experience in ordering inventory control staff scheduling cash reports and similar administrative or management functions (preferably in multiunit operation).
- Advanced administrative math and supervisory skills. Some previous budget administration experience.
- Experience working with a variety of commercial food service equipment.
- Proven ability to deal effectively with guests and other company personnel in person on the phone and in written communication.
- Strong wine and liquor knowledge preferred.
- ServeSafe and beverage service certification required.
Skills and Knowledge
- Writing Communicating effectively in writing as appropriate for the needs of the audience.
- Basic Computer Skills Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc..
- Reading Comprehension Understanding written sentences and paragraphs in work related documents.
- Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Analytical/Critical Thinking The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths weaknesses and consequences of alternative solutions and approaches to solving problems.
- Guest and Personal Service Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment meeting quality standards for services and evaluation of guest satisfaction.
- Number Facility The ability to add subtract multiply or divide quickly and correctly.
- Originality The ability to come up with unusual or clever ideas about products services or situations or to develop creative ways to solve a problem.
Management Competencies
- Adaptability Ability to effectively adjust to major changes in work tasks or the work environment.
- Aligning Performance for Success Skilled at focusing and guiding others in accomplishing work objectives.
- Building a Successful Team Skilled at building a cohesive team and facilitating goal accomplishment.
- Building Trust Ability to interact with others in an honest fair and respectful way; giving others confidence in ones intentions and those of the organization.
- Communication Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- Customer Focus Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers needs.
- High Work Standards Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Planning and Organizing Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
- Problem Solving / Decision Making Ability to identify and understand issues problems and opportunities; using effective approaches for choosing a course of action or developing solutions.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Big Cedar Lodge
Required Experience:
Director