IT and Security Operations Analyst
IT and Security Operations Analyst
Posted on :
28-04-2025
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1 Vacancy
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Job Description
Who are we
UpGuards mission is to protect the worlds data. We obsessively seek out elegant robust ways to enable our customers to find acknowledge and remediate cyber risk. With UpGuard organizations leverage our security expertise and software to automate what was once laborious spreadsheetdriven processeswhether its monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the worlds largest fastestgrowing and most innovative companies.
Our Operations function consists of the IT Legal People Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguards ability to grow sustainably and efficiently through optimized systems and processes.
Where does this role fit in
Were looking for a smart curious and resourceful human to join our IT and Security Operations team at UpGuard.
Youll enjoy daily interactions with our globally distributed workforcesolving problems improving systems and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations support cybersecurity and risk this role focuses on core IT operationswith handson support break/fix work and meaningful contributions to enterprise and departmental IT enhancements.
Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiativescontributing to tooling automation and the foundations that enable engineering velocity and operational excellence.
You wont just keep the lights on. Youll help shape how we evolve.
What will you do
- Enterprise IT Service Health 30
- Run daily weekly and periodic IT and security checklists
- Troubleshoot issues document fixes and raise followup actions as needed
- Perform health checks across infrastructure and DevOps (e.g. uptime CI/CD compliance alerts)
- Collaborate with DevOps and InfraOps on platformlevel issues
- General IT Support 40
- Monitor and action items in the IT support queue with a proactive approach
- Prioritize tasks effectively and align timelines with stakeholders
- Deliver empathetic solutionsoriented support across systems hardware and software
- Project Work 30
- Identify and propose improvements as you gain business context
- Work crossfunctionally to implement automation tooling and platform enhancements
- Contribute to scripts dashboards and operational improvements
- Feed insights from daytoday work into longterm strategic initiatives
What youll bring with you:
- Practical experience in modern system administration across cloudbased infrastructure (e.g. GCP) and SaaS environments
- A strong understanding of identity and access management (e.g. Okta) including SSO/MFA SCIM and RBAC concepts and tooling
- Familiarity with lowcode/nocode automation platforms (e.g. Zapier N8N) and a mindset for streamlining repetitive tasks
- Experience managing and integrating enterprise SaaS applications ideally in a highgrowth or securityconscious environment
- A working knowledge of scripting (e.g. Bash PowerShell Python) to automate tasks support system health checks or build internal tooling
- Exposure to infrastructureascode tools like Terraform or similar or a willingness to learn and contribute to InfraOps practices
- A thoughtful empathetic approach to enduser support across globally distributed teams
- Handson experience supporting and managing laptop fleets (macOS and ChromeOS)
What will give you an edge
- DevOps experience
- Google Workspace experience
- Mac experience
- Okta experience
Whats in it for you
- Monthly Lifestyle subsidy:use this for financial physical and mental wellbeing.
- WFH setup allowance:to ensure you have the right environment to work in we will help you get set up within your first 3 months at UpGuard.
- $1500 USD annual Learning & Development allowance:to support your career development all team members will be able to expense development opportunities against this allowance.
- Generous Annual Leave/PTO allowances:time to recharge your batteries.
- 18 weeks paid Parental Leave:irrespective of parenting role.
- Personal Leave allowance:this includes sick & carers leave.
- Fully remote working environment:while we have physical offices in Sydney & Hobart we do not mandate compulsory attendance.
- Topspec hardware:all team members will be provided with topspec laptops for their roles.
- Personal device security & online privacy protection subsidy:UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.
- Generative AI subsidy:UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
#LIBW1
UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99 of team members agree that UpGuard is a great place to work apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
For applications to positions in the United States please note at this time we can only support hiring in the following US states: CA MD MA IL OR WA CO TX FL PA LA MO or DC.
Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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