Fraud Alerts Analyst-1
Fraud Alerts Analyst-1
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1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
The Fraud Alerts Analyst at OM Bank will be instrumental in safeguarding the banks integrity and customer trust by monitoring investigating and mitigating potential fraudulent activities. The role involves leveraging advanced fraud detection tools and analytics to respond to alerts analyse suspicious behaviour and reduce fraud risks while ensuring an excellent customer experience.KEY RESULT AREAS
Fraud Monitoring and Detection:
- Monitor realtime and systemgenerated fraud alerts for suspicious transactions or account activity on customer accounts.
- Monitor realtime and systemgenerated fraud alerts relating to the credit application process on new or existing customer accounts.
- Identify patterns and trends in fraudulent behaviour to prevent further occurrences.
Investigation and Verification:
- Conduct indepth investigations into flagged transactions or activities.
- Contact customers to verify transactions and protect their accounts.
- Escalate highrisk cases to fraud prevention specialists or management.
Collaboration and Reporting:
- Work closely with Risk Management Compliance Service Operations and fellow FRAML trailblazers to resolve fraud cases.
- Prepare detailed reports on fraud activity trends and resolutions for internal use.
- Act as a subject matter expert for fraud prevention initiatives and provide insights to enhance fraud detection strategies and tools.
Compliance and System Optimization:
- Ensure compliance with all fraud prevention policies procedures and regulatory requirements.
- Recommend system enhancements and participate in testing new fraud prevention tools.
Customer Protection and Advocacy:
- Educate customers on fraud risks and preventative measures.
- Handle customer concerns regarding fraudulent activity with professionalism and empathy.
ROLE REQUIREMENTS
Education:
- Bachelors degree in Risk Management Finance Business or related fields (preferred).
Experience:
- 34 years of experience in fraud detection financial crime prevention or a similar role.
- Knowledge of banking operations and fraud prevention tools.
Skills and Competencies:
- Proficiency in fraud detection software (e.g. SAS Falcon Actimize or equivalent).
- Strong analytical and criticalthinking skills.
- Attention to detail with a solid knowledge on Card and Payments fraud is a plus.
- Excellent communication skills pertaining to collaboration and customer engagements is with problemsolving abilities.
Skills
Adaptive Thinking Data Analysis Data Controls Financial Auditing Information Management Management Accounting Planning and organisational skills Risk Management Threat AssessmentCompetencies
Business InsightCollaboratesCommunicates EffectivelyCultivates InnovationDecision QualityFinancial AcumenInstills TrustManages ComplexityEducation
Bachelors Degree (B) (Required)Closing Date
02 May 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Required Experience:
IC
Employment Type
Full-Time
