Client Services Clerk - Front Desk Reception
Client Services Clerk - Front Desk Reception
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
JDJ Diagnostics seeking a client services / switchboard operator to join our team. The ideal candidate will be responsible for providing exceptional support to clients ensuring smooth communication between the laboratory healthcare providers and assisting with various administrative tasks. This role requires a blend of excellent communication skills organizational abilities and knowledge of laboratory operations.
Key Responsibilities:
Client Interaction: Serve as the primary point of contact for clients including hospitals clinics and physicians addressing inquiries concerns and requests.
Order Processing: Assist clients in placing laboratory test orders ensuring all necessary information is accurately entered into the system.
Tracking of Lab Turn around Time: Responsible for samples being tracked into lab via couriers sisters Pre analytical to follow up on results and ensure TAT is adhered to.
Client Education: Educate clients on available testing services processes and turnaround times to ensure they are wellinformed.
Query Resolution: Address and resolve any client issues or concerns coordinating with appropriate lab personnel to ensure timely resolution.
Database Management: Maintain and update client records in the laboratory information management system ensuring accuracy and confidentiality of information.
Scheduling: Schedule appointments for specimen collection ensuring clients are informed of the process and timelines.
Collaboration: Work closely with laboratory technicians pathologists and other staff to ensure efficient workflow and exceptional client service.
Qualifications:
Education: Completed Matric
Experience: Previous experience in customer service healthcare or a laboratory setting would be beneficial.
Skills:
Strong verbal and written communication skills.
Proficient in Microsoft Office Suite and laboratory information management systems (LIMS).
Ability to manage multiple tasks in a fastpaced environment.
Detailoriented with strong organizational and problemsolving skills.
Ability to handle confidential information with discretion.
Personal Attributes: Friendly professional demeaner with a strong focus on customer service and patient satisfaction.
Required to work evening / morning or weekend shifts based on client needs.
Employment Type
Full Time
