Interim Care Center Manager
Interim Care Center Manager
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Job Description
ABOUT GATEWAY SERVICES INC.:
Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
Please visit Gateway Services Inc. to learn more about us.
Interim Care Center Manager
Work Hours: FullTime
Location: Agape Pet Services Charlotte NC
SUMMARY:
The Care Center Manager is responsible for daytoday decision making and team leadership pertaining to all aspects of operations. Care Center Manager will also oversee the deployment of corporate strategic plans within the sites role will oversee the effective and efficient operation of all site processes in support of the organizations targets for productivity quality customer service revenue and profitability growth.
HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:
- Oversee all day to day operations at the facility
- Ensure all activities are performed safely and that the facility is maintained in a compliant state
- Act like an owner demonstrate a strong business acumen when dealing with fellow employees suppliers and customers
- Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis
- Collaborate with corporate AVP and COO and Regional Manager on annual budget development
- Utilize Key Performance Indicators to set objectives and drive facility performance
- Analyze daily and weekly demand signals (intake) and manage ontime fulfilment of orders
- Coordinate laborrequirements against demand (short term and medium term)
- Understand equipment capabilities required to fulfill demand
- Coordinate tools operating supplies packaging materials and products required to fulfill demand
- Manage completion of orders from intake to delivery to ensure ontime delivery of orders
- Maintain dashboards in PeT (our central order tracking and fulfillment software)
- Resolve order exceptions as they arise; work with client care clinics and other departments to drive resolution
- Monitor pending deliveries and expedite pastdue deliveries
- Maintain and optimize routes for pickup and delivery efficiency
- Manage inventory levels of product and supplies and coordinate reordering as required
- Manage all aspects of the local workforce
- Work in conjunction with HR on all hiring terminations and performance management
- Coordinate and/or conduct training for all new and existing staff
- Schedule personnel and coordinate coverage for absenteeism and vacations
- Verify timecards to ensure accurate biweekly payroll; manage employee expenses
- Drive continuous improvement and ensure facility is well maintained
- Ensure equipment preventative maintenance schedules are adhered to
- Participate in routine audit and continuous improvement activities
- Manage implementation of special projects (new products services or equipment related)
- Model and reinforce Gateways operational standards
- Deploy policies standards and procedures
- Audit the facility to identify and close gaps versus Gateways standards
- Maintain facility in tour ready condition at all times.
- Perform all operations and customer service duties including but not limited to: loading and unloading crematoriums processing cremains packaging quality control and servicing a route as a driver/customer service representative
- Manage all local customer relations and interactions (intake viewing and visitations emergency pickups etc.
- Confidently address any and all client concerns (with or without support from other functional areas)
- Engage with Sales team on local clinic retention and adoption initiatives or other clinicfacing sales activities
- Perform other duties as required.
WHAT YOU NEED TO SUCCEED:
Core Competencies
- Customer Focus
- Ethics and Integrity
- Communication
- Teamwork
- Quality Orientation
- Adaptability/ Flexibility
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Accountability and Dependability
- Coaching and Mentoring
- Development and Continual Learning
Education
High School diploma or equivalent.
Postsecondary degree or diploma attainment is ideal
Experience
35 years previous supervisory experience in an industrial or service environment with proven leadership abilities
Skills & Abilities
Demonstrated leadership skills with a strong focus on operations and business processes
Demonstration of working independently with minimal supervision meeting scheduled timelines and budgets
Demonstrated ability to identify key issues and propose practical solutions
Demonstrated ability to plan prioritize and execute activities and projects
WORKING CONDITIONS:
An office setting working at a desk using phones and computers
Frequent bending and lifting 100lbminimum weight)
Overtime and weekend work may be available during busier times
You will occasionally handle deceased pets
YOULL LOVE WORKING WITH US BECAUSE:
The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams people you can be proud to work with!
OUR CORE VALUES:
- People First
- Exceed Expectations
- (HIT) Honesty Integrity Trust
- Be Passionate and Caring
- Continuously Improve
WHAT YOU CAN EXPECT FROM US:
- Generous salary and benefits package includes:
- 3 national medical plans that pay 100 after the members deductible and copays
- 2 national dental plans that cover many services at no cost to the plan members
- National vision plan
- Company paid Life/ AD&D STD and LTD for all fulltime employees
- Chance to purchase additional Life/AD&D coverage at discounted rates
- Critical Illness Accident and Pet insurance are offered as an employees choice
- Tax savings account: HSA Health and Dependent Care FSAs
- 401(k) Retirement plan
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences selfexpression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at.
New employees to Gateway will be required to successfully pass the EVerify employment verification check. To learn more about EVerify including your rights and responsibilities visit .
Required Experience:
Manager
Employment Type
Full-Time
