Desktop Support Engineer L2 - LB
Desktop Support Engineer L2 - LB
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1-3years
EUR 3000 - 3500
1 Vacancy
Job Description
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customer s various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have 23 years experience in Windows Desktop support.
Requirements
a) Bachelor s Degree or equivalent in Computer Science or related field.
b) Minimum of 18 months years of IT experience.
c) Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.
d) Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
e) Proven analytical troubleshooting and problemsolving skills.
f) Proven ability to multitask effectively determine priorities and meet SLA s.
g) Excellent communication relationshipbuilding and internal customer service skills.
h) Adaptable and flexible in a fastchanging industry and work environment.
i) Willing to work offhours and weekends when required for projects or emergency support.
Employment Type
Full Time
