Customer Renewals Manager

About our Company:

Based in Denver Colorado Cologix is North Americas leading networkneutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45 digital edge and Scalelogix^SM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrierdense ecosystem of 710 networks 360 cloud providers 30 onramps and seven Internet exchanges. We provide our nearly 2000 customers with direct access to our local operations teams resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds Cologixs experienced leadership team certified staff and commitment to ESG initiatives help form a culture that values our people our environment and our clients.

About the Position:

Were seeking a highly organized and motivated Renewals Manager to join our growing team. This individual contributor role will play a key part in our revenue strategy focusing on renewal optimization customer retention and processefficiency to achieve critical company goals. This role will collaborate closely with Sales Business Intelligence Customer Experience and other strategic partners to develop and execute renewal strategies that drive value for both our customers and our business.

In this role youll partner closely with one other renewalsfocused teammate to drive an efficient and insightdriven renewal process that balances customer retention while maximizing returns. Youll also contribute to crossfunctional reporting process improvements and customer lifecycle optimization efforts.

What you do daily:

• Partner with renewals teammate to manage and prioritize the renewals pipeline across assigned customer accounts working to maximize retention and upsell opportunities.
• Partner with Sales Customer Experience and BI teams to align renewal strategies with customer needs and business objectives.
• Analyze account trends contract timelines and pricing models to drive intelligent renewal negotiations.
• Create and maintain reports and dashboards to track key renewal metrics and progress against goals.
• Work within Excel and PowerPoint to deliver insights models and internal documentation to support decisionmaking.
• Proactively identify risks of churn and develop strategies to address them in collaboration with internal teams.
• Support deal review and pricing approvals for renewal opportunities balancing margin protection and customer satisfaction.
• Document and improve renewal workflows collaborating with strategic partners to streamline and scale processes.

What makes you a good fit: (Qualifications)

• 3 years of experience in renewals customer success account management revenue operations or a similar function.
• Strong analytical skills with advanced proficiency in Excel; ability to work with data to drive decisions and outcomes.
• Proficient in PowerPoint or equivalent tools to effectively communicate insights and proposals.
• Demonstrated organizational skills with the ability to manage multiple priorities and timelines.
• Strong collaborator with experience working crossfunctionally across Sales Customer Experience and Business Intelligence.
• Experience in a customerfacing role or familiarity with contract negotiations is a strong plus.
• Prior reporting and dashboarding experience is a plus (e.g. Salesforce BI tools).
• Selfstarter with attention to detail who thrives in a fastpaced dynamic environment.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time including CPT/OPT.***

NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity applicants are considered for employment without regard to age race color religion sex national origin sexual orientation gender identity disability or veteran you need assistance in applying for any of our open positions please contact us at or call.

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