IND Airport Passenger Service Lead 20hr
IND Airport Passenger Service Lead 20hr
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Passenger Service Lead will be responsible for overseeing gate/counter operations ensuring our guest have a firstclass experience from beginning to end.
Comfortably and continuously move/lift customer luggage with an average of 50 pounds including some pieces exceeding 75lbs.
Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all check in procedures including the handling of reservations ticketing set assignments airport announcements and checking for proper international documentation.
Assist customers with specials needs and unaccompanied minors.
When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 23 time per day and responsible for open/closing aircraft doors.
Read and interpret aircraft loading manifests and baggage and cargo routing tags.
Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
Responsible for training all new PSAs.
Perform other duties as assigned.
Qualifications:
Must be 18 years of age;
Must have a High school diploma or equivalent; Must pass all preemployment testing to include drug testing and a physical;- Must have a positive cando upbeat personality.
- Must be able to speak read and write in English proficiently. Must be available and flexible to work variable shifts including weekends and holidays/Must be able to stand for long periods of time at the ticket counter and gate checkin areas.
- Will be exposed to respiratory irritants (jet fumes)
- Must pass a FBI criminal background check and obtain a customs seal.
- Must successfully complete and pass the initial new hire classroom and onthejob training.
- Must have strong verbal and written communication skills.
- Knowledge of computer software programs.
Employment Type
Full-Time
