Customer Onboarding Specialist - Marketing
Customer Onboarding Specialist - Marketing
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Job Description
We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!
Mission:
We are looking for a proactive and organized Marketing Implementation Onboarding Specialist to join our Client Onboarding team. This role is vital in ensuring that new clients experience a seamless transition into our marketing services including website builds Google Ads (PPC) and Facebook Ads. Youll serve as the primary point of contact during onboarding helping clients connect necessary platforms and understand timelines. If you thrive on systems communication and customer experience we want to hear from you.
What youll be doing:
- Guide clients through onboarding after purchase of marketing services.
- Host kickoff calls and email followups to explain next steps and gather information.
- Set expectations and timelines for website launches and ad campaign activations.
- Collect and verify access for client: Domains (e.g. GoDaddy Namecheap) Facebook Business Manager Google Ads & Google Business Profile
- Provide clear instructions or light troubleshooting if clients encounter access issues.
- Collaborate with internal teams for any technical escalations.
- Track onboarding steps in ClickUp and ensure nothing falls through the cracks.
- Follow up regularly with clients to move projects forward efficiently.
- Handoff clients smoothly to fulfillment or ongoing support teams once setup is complete.
- Communicate crossfunctionally with Sales Fulfillment Account Management and Support teams.
- Maintain accurate documentation of client progress and roadblocks.
- Provide insights to improve onboarding workflows and automation over time
What makes you the hero for this job:
- 13 years of experience in client onboarding digital marketing project management or marketing account coordination.
- Familiarity with platforms like Facebook Ads Manager Google Ads Google Business Profile and DNS/domain settings.
- Organized and detailoriented with strong time management skills.
- Proficiency in HubSpot ClickUp or similar CRM/project management tools is a plus.
- Comfortable working in a fastpaced clientfacing role.
Superpowers:
Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyones head exploded That is because she knew what was best for Panem and she was so committed she made the larger harder decision. That is the level of commitment we need. Minus the killing of course!
Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand this job is not for you.
Mentor (Hit us up to get more information)
Matt Nelson Specialist in hiring amazing people lover of music Connect Four ping pong tennis pickleball photography and recruiting.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation gender identity age disability Veteran status or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation please let us know in the application.
If you have any questions regarding this job post please email emailprotected.
Required Experience:
Manager
Employment Type
Full-Time
