Client Services Specialist II Third Party Property Management
Client Services Specialist II Third Party Property Management
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Job Description
We have an opportunity for aClient Services Specialist II within our Third Party Property Management team. You are the right person for the job if you are resourceful enjoy helping people compassionate with clients demonstrate active listening skills and be highly effective at addressing Owners inquiries regarding company services and property performance. Most of all you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.
Responsibilities:
Provide our Owners with the highest levels of service and professionalism ensuring complete customer satisfactionand support.
Act as a liaison between Owners and Company Management facilitating clear and effective communication.
Provide client account status workorder details and forecasts via inbound or outbound calls ensuring our Owners are wellinformed about their properties.
Prereview / review monthly financials for each Owners portfolio preparing to address areas of concern or requests for explanation. Research and resolve inquiries and requests for information ensuring transparency and accuracy.
Facilitate oneonone feedback sessions on business performance (including financials and operating results) and participate in team meetings to share insights and help drive improvements.
Participate support and/or coordinate Customer Service Revenue Management and Marketing and other internal department projects related to our Third Party Management business contributing to the overall success of the team and our Owners.
Qualifications :
Exhibit strong critical thinking problemsolving and active listening skills
Adept at independently analyzing situations and delivering thoughtful responses while serving as a liaison between multiple parties
Ability to review and summarize a Profit & Loss statement understanding concepts of Operating and NonOperating Expenses Revenue and Net Income
Be analytical and highly organized capable of reviewing contracts tracking work orders and following general operating procedures
Ability to resolve multifaceted issues that may require extensive research and complex decision making skills
Proven ability to build rapport and develop professional relationships such as with Owners
Proven experience in mentoring and training clients and peers fostering professional growth and development
Excellent verbaland written communication skills
Proven track record showing a strong commitment to client services
Ability to be resourceful and proactive adaptability in a fast pace environment
Requires 5 years of businesstobusiness customer service client support and/or account management experience
College courses or degree preferred
Proficiency with Microsoft applications such as Word Excel and Power Point
Additional Information :
Workplace
- One of our values pillars is to work as OneTeam and we believe that there is no replacement for inperson collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
- Our office is based in Plano east of I75 near E. Park Blvd just North of Historic Downtown Plano.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
