Job Opportunities Customer Care Representative 115046

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 16000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Representative Your future Position

As a member of the Customer Care Team you will manage the sales order process from receipt through to shipment for the assignedcustomers and affiliates in line with Customer Care guidelines. Be the central link between the Customer Operations and Sales to ensurethe customer needs are met in the most efficient and costeffective way.

In this exciting role you will:
Sales Order Process: You will manage the sales order process from receipt of order through to shipment for assigned customers andaffiliates in line with Customer Care guidelines. You will disposition and organization of the transport including the facilitating the issuing ofdangerous goods certificates/declarations. You will collaborate with other departments to assure that customer needs are delivered on timeand manage customer expectations.

Pricing: You will be responsible for day to day communication and clarifications with sales pricing planning production quality controlcustoms forwarding agents and customer.

You will resolve issues and handle customer complaints internally and externally and determinecorrective actions. You will confirm pricing inventory and provide ship date information. You will prepare invoices debit notes credit notes
process notifications and customer returns where relevant. You will coordinate with Planning on information relating to demand planningstock agreements and actively participate in meetings.
Support: You will provide coverage and support accounts for other team members where necessary and act as a coach and mentor to newCustomer Care Representatives as well as update SOPs and train when necessary.

You will arrange transportation with Forwardersshipping/freight team manage the process of inspection when dealing with international orders where relevant and prepare legalization ofcertificates and documents for export orders where required.

You will properly identify the right communication method based on the senseof urgency and issue.

You will identify areas of process efficiencies make proposals to address and implement solutions and beresponsible for customer KPIs and reporting in the region and locally.

You will act as Power User for Customer Care Team and activelyparticipate in regional meetings.

You will conduct Customer Visits with customers when necessary.

You
Are you someone who wants to grow and shape your own world Who thrives in a culture where you can express yourself in a creativeteam environment Who wants to collaborate together with teams who are as passionate as you are Then come join us and impact yourworld.

Your professional profile includes:
Diploma / Degree in Supply Chain
Language skills: English speaking reading and writing is mandatory
Any other language (s) as required ie. Portuguese
Excellent interpersonal and communication skills
Computer skills (SAP mastery MS Word Excel PowerPoint)
Strong process management knowledge
Excellent understanding of Customer Relationship Management
Good understanding of Export Market Incoterms and Shipping terminology
Experience with drop shipments shipments from Europe into Sub Saharan Africa
Basic Inventory knowledge
Competent Conflict Management and Negotiation Skills

Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of the Companys employment equity goals.

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
You work within an inspiring teamwork culture where you can thrive collaborate and learn from other talented and passionate people across disciplines regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.