Senior Director Account Management
Senior Director Account Management
Posted on :
22-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-04-2025
Job Description
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a familyowned business and the innovative spirit of a startup both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and overachievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
*This is not a traditional Sales role*
As a Senior Account Director at Coates Group youll play a critical role in delivering innovative technology solutions and driving strategic growth across key accounts. This role blends project oversight client relationship management and strategic planning to ensure successful technology deployments accurate forecasting and longterm client satisfaction.
You will lead demand planning efforts by validating monthly installation forecasts with clients and aligning closely with our Supply Chain team to optimize inventory and lead times. This is a highimpact role that sits at the intersection of client engagement technology delivery and strategic growth.
Key Responsibilities:
- Client Leadership: Build and maintain trusted relationships with senior client stakeholders; act as a strategic advisor for their technology needs.
- Technology Expertise: Develop deep knowledge of Coates products and solutions to clearly articulate value and drive adoption.
- Account Growth: Identify opportunities for upselling and expansion within accounts working crossfunctionally to execute growth strategies.
- Project Delivery: Oversee endtoend delivery partnering with internal teams (Project Management Tech Supply Chain) to ensure timely and effective .
- Forecasting & Planning: Validate monthly client forecasts and collaborate with Supply Chain for accurate demand planning and inventory management.
- Consultative Approach: Uncover client challenges and offer tailored technology solutions through a consultative insightdriven sales style.
- Revenue Impact: Drive accountlevel revenue through strategic planning upselling and crossselling.
- Negotiation & Contracting: Lead pricing and contract discussions to ensure alignment with client needs and company objectives.
- Customer Advocacy: Act as the internal voice of the client ensuring satisfaction and swift resolution of issues.
- Data & Reporting: Use CRM and data analytics tools to track client activity forecast pipeline and support decisionmaking.
What you bring:
- Bachelors degree (Business Technology or related field); Masters a plus
- 7 years of experience in technology account management delivery or consultative sales
- Proven ability to manage largescale strategic client relationships
- Strong knowledge of digital/technology solutions and industry trends
- Excellent communication presentation and negotiation skills
- Analytical mindset with experience in demand forecasting and datadriven decisionmaking
- Experience working crossfunctionally across Product Technology Deployment and Supply Chain teams
- Proficiency in CRM platforms (e.g. Salesforce) and forecasting tools
$140000 $170000 a year
The annual base salary range for this position is based on the candidates experience qualifications and skill set. The position is also eligible for an annual discretionary bonus. In additionCoates Group offers a comprehensive benefits package including medical dental and vision insurance; a 401(k) plan with employer match; short and longterm disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forwardthinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Required Experience:
Exec
Employment Type
Full-Time
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