Returns Coordinator - HybridRemote
Returns Coordinator - HybridRemote
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$ 18 - 22
1 Vacancy
Job Description
The primary function of this role is maintaining system and process accuracy during real time delivery team release through an extensive multisystem checksandbalance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers Depots Customer Care Returns Inventory Control and WMS Operations supporting a cooperative Management Team to resolve address and improve systemic account and inventory inaccuracies. A Returns Coordinator will also provide support for administrative functions as needed.
Pay: $18.00 $22.00/hour (Based on Experience)
Schedule: Full time Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs) 8.5 hour shift between hours of 11:30am and 10:30pm Overtime as needed. Flexibility within shift hours is a must.
Essential Duties and Responsibilities:
- Log and perform SAP ER1/EW1 adjustments in real time while releasing delivery teams using updated release procedures (using SharePoint DispatchTrack SAP ER1 and EW1 Outlook)
- Resolve systemictophysical inventory inaccuracies through all stages of depot handling delivery and reverse logistics movements
- Review and resolve discrepancies within complex customer accounts and ensure associated inventory movements are performed with accuracy
- Complete manualoverride warehouse processes to simulate return picking shipping depot loading transactions for escalated customer issues (held merchandise gobacks and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and customer satisfaction
- Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
- Sustain working knowledge of all procedures and policies for system interface and customer account management
- Provide regular feedback to Returns Coordination Lead/Manager
- Performs other duties and participates in special projects as required
Required Skills:
- Multitasking competing priorities
- Ability to selfmotivate and complete daily task requirements/quotas with little to no direct supervision
- Detail oriented and accurate
- Ability to communicate proactively and effectively including comprehending and communicating detailed instructions reading and writing and having knowledge of commonly used concepts practices and procedures as required by the position.
- Working knowledge of Excel (SAP desired but not necessary)
- Excellent problem solving skills
- Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data
- Must be able to work flexible hours determined by the needs of the department including weekends and evenings
.
ADA Job Description Percentage of Workday
Stand 8
Walk 10
Sit 80
Climb 0
Stoop kneel crouch or crawl 0
Lift and/or Move Indicate in pounds 2 (no more than 25 lbs)
Apply now and find out how Bobs Discount Furniture can be the next step up in your career!
Bobs Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.
Expected Base Pay Not Including Potential Commissions Incentive Bonus etc. Opportunities:
$18.00 $22.00/hr (Based on Experience)It is policy of Bobs Discount Furniture Inc. to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race religion color sex age national origin disability pregnancy citizenship veteran or military status or any other protected status in accordance with federal state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
IC
Employment Type
Full-Time
