Senior Platform Engineer

Nextiva is currently seeking a bright and talented individual for a Senior Platform Engineer position to join our expanding voice platform engineering team. The position is responsible for developing IaC and configuration tooling for deployment and integration of voice related platforms. This role requires a high degree of experience in platform engineering in the cloud and with a background in software development and operational awareness. The candidate must be able to design new interpret existing cloud configurations and augment to meet the product development ecosystem.

This role will require previous development experience ability to trace errors dig into code up the stack understand coding logic and provide RCA or solutions to issues. In addition the candidate will use software development background support voice platform teams around tooling and automaton both the development of and support of along with reviewing stack code that voice platforms connect into. The candidate must be selfdriven highly motivated have a sharp eye and attention for detail responds quickly when needed a has sound decision making skills.

Key Responsibilities

• Develop tooling to support automation of IaC configuration and build processes for Nextivas cloud communications initiatives and telephony applications
• Code review troubleshooting and testing of automation and related tooling applications
• Decomposing existing cloud architectures and configurations and presenting key data
• Creating and supporting custom tooling & observability for platform operations teams
• Creating and supporting scripting for testing/QA automation suites and runtime frameworks
• Implementing observability tools reporting capabilities including integration into data lakes and presentation UIs
• Troubleshooting all aspects of the design install and maintenance tools and the systems they are deployed too
• Support for Incident resolution
• Build maintain and promote strong technical documentation
• Normal business hours and after hours/on call responsibilities
• Technical liaison to product development engineering support and executive level staff

Qualifications

• At least 6 years of platform engineering experience with 3 years experience in systems engineering
• A software development and operational background with experience in realtime communications voice infrastructure including mobility; preferred knowledge of FreeSWITCH Kamailio and Coturn
• Strong understanding scripting languages like Terraform Ansible JavaScript and Python; preferred experience with GitHub Actions
• Strong understanding of public cloud space infrastructure (GCP preferred) security compliance IaC build and deployment methodologies
• Strong understanding of CI/CD and distributed architectures ability to read and troubleshoot Java code base
• Strong systems reliability engineering including capacity planning performance scalability and life cycle management
• Solid knowledge of WebRTC and VoIP related to protocols and architecture
• Solid SRE best practices including reliability monitoring availability and incident response
• Solid understanding of traditional infrastructure tenants; Networking Firewalls and OS base
• Demonstrate sound judgment in problem solving identification troubleshooting and solutions
• Strong analytical and organizational skills with attention to detail
• Demonstrate strong verbal and written communication skills
• Ability to multitask prioritizing multiple objectives and initiatives
• Able to work in a team environment and with a diverse group
• Mentoring and cross training to platform engineering and operations

Competencies

• Organization Time Management & Prioritization Focuses on key priorities; plans organizes schedules and executes on tasks and projects in an efficient and productive manner
• Solutionsoriented Leverages tools and resources around them; scopes out what is needed for each assignment or work activity while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged
• Communication Skills Expresses themselves using clear effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style substance detail confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone email tickets and chat
• Product & Position Knowledge Displays specialized and/or indepth skills knowledge or judgement and can confidently bring to bear domain knowledge and experience
• Documentation Clearly organizes and presents documentation to communicate engineering principles procedures processes and visuals using software tools; webbased collaboration diagrams text editors presentation and configuration repositories
• Core Technology and Industry Knowledge Ability to analyze and document core architecture against systems engineering best practices with advanced problem isolation and analysis on system platforms

Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer phone and general office equipment. Needs adequate visual acuity ability to grasp and handle objects. Needs ability to communicate effectively through reading writing and speaking in person or on telephone.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Medical Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or inlaws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
  • Coverage Type Employee Only
  • Sum Insured 3 times of annual CTC with minimum cap of INR
  • Free Cover Limit 1.5 Crore
• WorkLife Balance 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
• Financial Security Provident Fund & Gratuity
• Wellness Employee Assistance Program and comprehensive wellness initiatives
• Growth Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.

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