Student Services Officer
Student Services Officer
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$ 70000 - 70000
1 Vacancy
Job Description
Student Services Officer
About us
JMC Academy is Australias leading private college in the Creative Industries with campuses in Sydney Melbourne and Brisbane offering Diplomas and bachelors degrees in a range of creative courses. We pride ourselves on providing a supportive and collaborative environment that empowers our students to achieve their goals and pursue their passions. By nurturing supporting and mentoring students who share a true passion and dedication for these industries we are able to guide them into rewarding careers.
About the role
Our Student Services team plays a critical role in campus life. By supporting student engagement providing seamless administration and ensuring our daytoday operations run smoothly the team helps create a vibrant and welcoming environment for all students.
Were looking for a passionate and organised Student Services Officer to join our Melbourne team. Reporting to the Campus Operations Manager this role is responsible for administrative support frontline student service and student engagement coordination. Youll be the first point of contact for students helping them navigate their studies events and the many touchpoints of JMC life.
This role would suit someone who is detailoriented thrives in a busy environment and genuinely enjoys connecting with students.
Key Responsibilities
- Provide general administrative and frontline support for student inquiries
- Answer phones and respond to student emails in a timely and professional manner
- Support student services processes including applications enrolments and course changes
- Assist with the planning and coordination of student engagement initiatives such as Orientation Wellness Week and oncampus events
- Help manage the Student Hub and engagement calendar
- Maintain accurate student records and update databases (Paradigm Rapla etc.
- Assist with issuing documents such as transcripts enrolment confirmations and ID cards
- Provide general office support including supply orders and shared space coordination
- Pitch in on key events like Open Days and Graduation
Are you who we are looking for
- A friendly proactive and solutionsfocused personality
- Excellent written and verbal communication skills
- A passion for student wellbeing and building community
- Strong administrative and organisational skills
- Comfort working with digital systems
- A flexible team player who is happy to jump in and help where needed
- Previous experience in education events or student services is a bonus but not essential
- Someone who can stay calm under pressure and has a genuine zest for supporting others
Interested
Wed love to hear from you. Please apply with your Resume and a short Cover Letter outlining why this role and JMC Academy appeal to you.
Questions
Reach out to for a confidential chat.
Required Experience:
IC
Employment Type
Full-Time
