AV and Media Support Technician - NYC
AV and Media Support Technician - NYC
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USD 81200 - 124100
1 Vacancy
Job Description
At Diversified we dont just follow tech trends we set thembyleveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference whether by inspiring viewers engaging associates motivating audiences or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:
- Delivering the fan experience at one of 100 sports facilities for the NFL MLB NBA NHL MLS NCAA
- Building the firstfly pack broadcast systemtransportable by air bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first highdensity pixel canvas to display HD content at that scale for theVornado Marriott MarquisLED Display in Times Square NY
- Empowering and monitoring communication and collaboration solutions within multinational companies around the globe
Founded in 1993 were a global organization serving local needs with associates worldwide. Learn more atand follow us onLinkedInandTwitter.
What part will you play
The AV and Media Support Technician will support the setup operation and maintenance of audiovisual and media systems across the clients NYC organization. The role requires handson experience with AV equipment video conferencing tools and digital media systems along with strong troubleshooting skills strong communication and a customerfocused mindset.
NOTE this position is 100 onsite at our customers offices in Midtown Manhattan.
What will you be doing
- Break/Fix Troubleshooting & Repairs:
- Diagnose and resolve issues with video walls LED displays projectors and presentation systems.
- Troubleshoot AV routing and signal flow (HDMI SDI Dante Crestron NVX Evertz routing).
- Support networked AV systems (Dante IPTV digital signage RF distribution).
- Repair replace or configure Crestron Evertz Barco QSC and Biamp systems.
- Control Systems & Networking Support:
- Maintain and troubleshoot Crestron control systems touch panels and automation scripts.
- Assist with Evertz routing Barco control surfaces and other broadcast & media systems.
- Work with IT teams to resolve networkrelated AV issues including Dante/AES67 audio.
- Preventative Maintenance & System Upkeep:
- Perform regular system health checks to prevent downtime.
- Maintain AV racks ventilation and power systems (APC Middle Atlantic).
- Assist with software updates firmware patches and system calibrations.
- EndUser Support & Coordination:
- Provide onsite support for executives presenters and event teams.
- Work with service desk and vendors and manufacturers (Evertz Crestron Biamp QSC Samsung etc. for RMA processing and advanced troubleshooting.
- Document troubleshooting steps and maintain an accurate ticketing system.
Required Skills & Experience
- 35 years of experience in AV break/fix support or field service.
- Strong knowledge of AV systems control platforms and networking (IPTV Dante SDVoE Crestron NVX Extron Barco Evertz QSYS Biamp etc..
- Experience troubleshooting LED walls video walls projection mapping and largescale displays.
- Understanding of Crestron Evertz Extron QSYS and Dante control/audio networking.
- Ability to troubleshoot signal flow issues across SDI HDMI DisplayPort and fiber.
- Basic IT/networking skills (switch configuration VLANs multicast AV distribution).
- Handson experience with AV racks structured cabling and power management.
- Strong interpersonal and customer service skills for onsite executive/enduser support.
To learn more about becoming part of the Diversified team visit us at email us at .
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements individual qualifications merit performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race color religion national origin gender sexual orientation gender identity veteran status age disability or genetic information or any other applicable characteristic protected under federal state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability may contact Human Resources at.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on jobrelated knowledge skills and experience depending on the position offered and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits.
Other details
- Job FamilyEngineering & Programming
- Job FunctionClient Support
- Pay TypeSalary
- Min Hiring Rate$81200.00
- Max Hiring Rate$124100.00
- Travel RequiredNo
- Travel 0
- Telecommute 0
Required Experience:
IC
Employment Type
Full-Time
