TELECALLER

• Initiate outbound calls to potential customers to promote products and services.
• Engage customers in conversation to understand their needs and preferences.
• Generate leads and identify new sales opportunities through effective questioning.
• Maintain uptodate knowledge of product features and offerings.
• Document customer interactions inquiries and transactions accurately in databases.
• Manage and follow up on leads generated from campaigns and referrals.
• Resolve customer issues and provide satisfactory solutions as per company guidelines.
• Achieve monthly sales targets and performance metrics consistently.
• Collaborate with team members to enhance process improvements and sales strategies.
• Maintain an organized call schedule and manage time effectively to maximize productivity.
• Work with management to develop ongoing training and skills enhancement programs.
• Assist in market research by gathering customer feedback and insights.
• Prepare detailed reports on sales activities and customer interactions.
• Utilize CRM systems to manage customer relationships and track leads.
• Participate in team meetings to discuss progress strategies and new techniques.

• High school diploma or equivalent; further education is a plus.
• Proven experience in telemarketing or similar customerfacing roles.
• Familiarity with CRM systems and call center software.
• Exceptional verbal communication skills and a friendly telephone manner.
• Strong persuasive skills and the ability to handle objections effectively.
• Basic computer skills including proficiency in MS Office Suite.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Strong problemsolving abilities to address customer inquiries.
• Ability to handle repetitive tasks with a positive attitude.
• Understanding of sales principles and customer service practices.
• Flexibility to work in a dynamic and evolving environment.
• Ability to manage and prioritize multiple tasks simultaneously.
• Willingness to learn and adapt to new products and services.
• Time management skills to optimize call scheduling.
• Knowledge of industry trends and market conditions is advantageous.

fluency english,persuasion,communication,crm systems,sales,customer service,problem-solving,business process outsourcing (bpo),active listening,organization,time management,ms office suite,communication skills