Service Analyzer Engineer

Not just a job but a career

Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18000 employees work in over 60 countries with one corporate mission to coinnovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.

Job Description Summary

Receives and processes customer orders inquiries and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff particularly those focused on technical applications of the product or service. Uses technical knowledge of products product availability sales territories and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience completion of technical product training and demonstration of highlevel product and process knowledge of a technical nature.

RESPONSIBILITIES :

• Reporting to the Team Lead Technical Support and customer contact.
• Capable to handle and troubleshoot sampling system for Gas & Liquid analyzer.
• Support Enduser for Analytical Instrument Maintenance OnSite commissioning and Startup Support. Onsite Emergency Scheduled Maintenance and Troubleshooting support.
• Monitor calibrate troubleshoot and maintain process analyzers (chromatographs specialty analyzers etc).
• Yokogawa Gas analyzers Liquid analyzers Field Instruments and related solution
• Carry out FAT and SAT for analytical package in Yokogawa Factory and at various end user sites respectively.
• Technical handson training on various analyzers systems used. Assist in troubleshooting analyzers and analyzer sample systems.
• Coordination with Customer / Yokogawa affiliates engineers for analytical technical issues.
• Adhering to the customer Schedule & Quality Plan.
• Preparation of required documents for Preventive Maintenance troubleshooting procedure etc.
• Technical Support to Service Sales team for analyzer business expansion.
• Able to interpret recommend and implement analyzer engineering design changes. Able to understand and configure analyzer network.
• Troubleshooting of PCI Products through PRM PC Based FieldMate software & Universal handheld communicators.
• Handing of Asset Performance Report and ISAE Lifecycle consulting with Country offices Agents and YHQ.
• Installation of Plant Resource manager software & Perform upgrade.
• Handling APR Backup from PRM Machines & Implementation / Explanation of APR Reports to Customers.
• Depending on business requirement role can be onshore or offshore short duration or long duration (e.g. resident site support engineer)

Qualification and Experience:

• Engineering in Instrumentation & Control or equivalent.
• Work experience on working with Gas Chromatograph Gas & Liquid analyzer maintenance work site startup commissioning and engineering. Hands on experience of Yokogawa field instruments is must
• Sounding knowledge on Analytical products (GC NIR TDLS IR O2 pH Cond DO2 and other liquid analyzers).
• 8 to 10 years as service engineer or as Instrumentation/Maintenance engineer for Field instruments.

Competencies & Skills:

• Strong troubleshooting and diagnostic skills. Resolving complaints/ problem solving skills.
• Yokogawa Field Instruments (Pressure Flow Temperature Level and Wireless)
• Yokogawa Gas (O2 CEMS & TDLS) and Liquid Analyzers (pH Cond DO Chlorine and Turbidity)
• Field communications troubleshooting (FF & HART ISA100 & LoRAWAN).
• Calibration of analyzers and field instruments maintaining customer satisfaction
• Very good at with communication (good written and verbal skills). Passion for customer support.
• Should be selfinitiator to learn new things and creative in problem solving approach.
• Follow strict disciple and work with responsibility and safetyfirst attitude.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.

Are you being referred to one of our roles If so ask your connection at Yokogawa
about our Employee Referral process!