Onboarding Specialist
Onboarding Specialist
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
About Flashaid:
We are a fastgrowing health insurance startup committed to redefining the way people access and experience health insurance services. With a focus on customercentric solutions and technologydriven processes we aim to deliver efficient transparent and seamless health insurance solutions.
Job Summary
We are looking for a detailoriented and customerfocused Onboarding Specialist to join our Health Insurance team. In this role you will be responsible for ensuring a seamless onboarding experience for new clients guiding them through the process and addressing their queries. The ideal candidate will have excellent communication skills a strong understanding of health insurance products and the ability to build lasting client relationships.
Key Responsibilities:
- Serve as the primary point of contact for new clients during the onboarding process.
- Guide clients through policy activation documentation and benefit explanations.
- Collaborate with internal teams such as sales and underwriting to ensure timely delivery of services.
- Educate clients about health insurance policies terms and coverage details.
- Address client concerns and resolve issues promptly to enhance their onboarding experience.
- Maintain accurate records of onboarding activities and ensure compliance with company and regulatory standards.
- Provide feedback to improve onboarding processes and client engagement strategies.
Skills and Competencies
- Strong interpersonal and communication skills both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to explain complex concepts in a simple and clear manner.
- Customerfocused mindset with a problemsolving attitude.
- Familiarity with health insurance processes and regulations is a plus.
- Proficiency in CRM tools and Microsoft Office Suite.
Qualifications
- Bachelors degree in Business Healthcare Management or a related field.
- 2 years of experience in customer service client onboarding or a related role in the health insurance industry.
- Knowledge of health insurance policies claims and benefits is preferred.
Why Join Us
- Be part of a team that values customer satisfaction and innovation.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
strong interpersonal skills,onboarding,proficiency in microsoft office suite,customer-focused mindset,health insurance,communication skills,familiarity with health insurance processes,proficiency in crm tools,customer experience management,attention to detail,organizational skills,problem-solving attitude
Employment Type
Full Time
Key Skills
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