Client Support Specialist - Health Insurance
Client Support Specialist - Health Insurance
Posted on :
18-04-2025
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1 Vacancy
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Job Description
Job Summary
We are looking for a proactive and customerfocused Client Support Specialist to join our team. The role involves managing inbound and outbound calls addressing client queries efficiently and identifying upselling opportunities to enhance client satisfaction and business growth. The ideal candidate will have excellent communication skills a problemsolving mindset and a strong ability to build rapport with clients.
Key Responsibilities:
Call Management
- Handle inbound and outbound calls professionally and in a timely manner.
- Resolve client queries related to products services and account issues with clarity and efficiency.
- Document call details and client interactions in the CRM system accurately.
Query Management
- Address client inquiries through various communication channels including calls emails and chats.
- Coordinate with internal teams to provide prompt and accurate solutions.
- Follow up on unresolved queries to ensure client satisfaction.
Upselling & CrossSelling
- Identify and recommend suitable products or services to meet client needs.
- Promote addons and upgrades to enhance the clients experience.
- Achieve monthly upselling and crossselling targets.
Customer Satisfaction
- Build and maintain strong relationships with clients by delivering exceptional service.
- Gather client feedback to improve processes and service quality.
- Ensure all interactions align with company standards and compliance guidelines.
Skills and Competencies
- Strong verbal and written communication skills.
- Excellent listening and problemsolving abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using CRM tools and basic computer applications.
- Goaloriented with a focus on achieving sales and service targets.
Qualifications
- Bachelors degree in Business Communication or a related field.
- 2 years of experience in client support customer service or a similar role.
- Experience in upselling or crossselling is a strong advantage.
- Familiarity with handling customer queries via calls and digital channels.
Why Join Us
- Be part of a team dedicated to delivering outstanding customer experiences.
- Competitive salary with performancebased incentives.
- Opportunities for professional growth and advancement.
- A positive and inclusive work environment.
customer service,basic computer applications,cross-selling,excellent listening and problem-solving abilities,communication skills,crm tools proficiency,outbound,client support,multi-tasking,customer,inbound,strong verbal and written communication skills,sales and service targets focus,goal-oriented,upselling
Employment Type
Full Time
Key Skills
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